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“Disappointed”
Review of Pearl River

Pearl River
Ranked #23 of 182 Restaurants in King's Lynn
Certificate of Excellence
Price range: $19 - $22
Cuisines: Chinese, Asian
More restaurant details
Restaurant details
Good for: Large groups, Kids, Families with children, Special occasions
Dining options: Lunch, Dinner, Late Night, Delivery, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Norwich, United Kingdom
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Disappointed”
Reviewed September 3, 2013

I usually love this place but unfortunately the male waiter is rude and patronising . They couldn't wait to rush us out the door . I even overheard one of the waitresses say to a party of 8 who were still eating their meal "Have you finished yet ?" Food is good, Customer Service has gone downhill .

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank trees43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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288 reviews from our community

Visitor rating
    162
    64
    23
    18
    21
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
King's Lynn, United Kingdom
Level Contributor
67 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Made to feel like a criminal!!”
Reviewed August 30, 2013 via mobile

Not been here for a few years then one night after finding our favourite Chinese restaurant shut down we ventured to Pearl River, for the most part we had nice food and attentive staff, so imagine two weeks later my aunt and I took two other family members with us for a meal. This time the portion sizes were not very big, and the waitress was not very friendly.
When it was time for the bill, we paid in cash ( over £100) and left to get into the car which was parked in their very small car park, all of a sudden the waiter came trotting out to our car saying something about giving him a wrong five pound note! At first I thought he had given me back a forged note, nope! Apparently it was an out of date note, and the fact we had not given quite £5 tip (due to the miserable waitress), the 'dodgy' fiver would have made us owing the restaurant just over a pound!! I couldn't believe it!! He asked for a 'current' note to replace it, even though any bank would have cashed it in for them!! It was his whole attitude like I had tried to rip them off! I felt very embarrassed in front of everyone and vowed never to set foot in the place again!!

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jules2301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearlriverkingslynn, Owner at Pearl River, responded to this review, September 18, 2013
Hi
I couldn't apologise enough for the confusion with the bank note.
Our bank have been less accommodating or understanding when a similar incident happened at sister site, and since we have given instruction for the team to take more care when accepting cash.
We will not be making deduction from the staff tips for these incidence.
As a All You Can Eat Buffet you can reorder again, each time the dishes are preped and cooked freshly for you so it can be at the optimum temperature while you enjoy the company of your guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
9 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Good Food and excellent value”
Reviewed August 27, 2013

Visited whilst staying overnight nearby. Nice atmosphere and excellent service. Remarkably good quality of food, range of dishes on the menu and value for money with the fixed price all you can eat menu.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Davidf010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great restaurant”
Reviewed August 14, 2013

We work in Kings Lynn for a few weeks each year and look forward to eating here at least once (or more!) during our stay. The food is great and really good value for money. The staff are friendly and helpful and always recommend things to try. Can't recommend it enough, just wish the restaurant was closer to us.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Itsnottricky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
21 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Hard to fault.”
Reviewed July 21, 2013

V good service, pretty good food - plenty of it for a set price, and excellent value (especially the wines).

Visited July 2013
Helpful?
Thank shabba2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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