Firstly - the food was 100%, and clearly a lot of effort (and money) has gone into the refurbishment. Very attractive and well done. Pleasant surroundings and outlook. The main issue surrounded the height of the tables, and the attitude when this was discussed with the manager(?). I am of average height (5'8") and both my wife and I found the very attractive tables around 2" over-height. Interestingly a nearby party also commented on this to each other. A small matter but by the end of the meal it was uncomfortable and we just had to get up. The bill was overcharged ( we had 2 courses and some 'take away' chocolate brownies but were both charged for 3 courses) but we were not actually too bothered about that actually. We did however raise the table issue, explained we were not alone, to the manager who although he acknowledged that other diners had also made similar comments, seemed not only totally disinterested, but sarcastically suggested perhaps he should get the builder (from France or Italy?) to return to saw 2" off. It seemed to us that he really didn't want to hear any criticism at all - odd from such a new undertaking. The staff themselves were very pleasant and helpful although they both fell down as many places do I am afraid to say, in dealing with the table they were serving but always failed to 'scan' the restaurant for other diners requiring some action. In the end having waited for them to return we had to get up and walk out to pay the bill.
All these are minor gripes I accept, and I am sure we shall return (although having in our haste and discomfort omitted to leave a tip - Our apologies that was a genuine mistake - we'll make it up next time) but I can't give it 5 stars on this occasion. Maybe next time...?
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- Also Known As:
- Norfolk Mead Hotel
- Norfolk Mead Norwich
- The Norfolk Mead Hotel Coltishall