I've been really interested to read some if the reviews heavily criticising this place and wanted to post an objective review.
Yes the place was busy (totally expected), yes there could have done with more chairs outside for a lovely night (so we stood), yes we were asked to go back into the bar area after we ate (so what? the waiting list to get in would be even longer if they didn't), yes the food wasn't "perfect" (but it was pretty close), yes, it wasn't cheap (but I didn't expect it to be) and yes there was a bit if a delay bringing us our post dinner drinks (dealt with without us having to say anything).
All the above is true, but I didn't go expecting perfection in every department. I went looking forward to a nice night, and as a result that's exactly what I had. Any slight issues that we pointed out to staff were dealt with quickly and effectively and I didn't see anyone I classed as rude.
We were lucky enough to meet Tom the night we went but that's not why I'm writing a review that is mainly positive. The reason is that I don't want people to be put off by some of reviews on here (as I might have been). If you want to be made to feel like a millionaire with staff attending to your every whim then I'd suggest this maybe isn't the place for you. If you like good food in a relaxed atmosphere where staff are knowledgable and friendly and you don't come with the mindset to criticise everything that isn't perfect, then I think most people will leave the Hand and a Flowers having had a lovely experience.
I hope to be back soon.
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