I stayed here for 2 nights with my family. The hotel is pleasant and located about 10 minutes walk from the town centre. The room was a good size and air conditioned. The hotel also had a small outdoor swimming pool which the children loved and complimentary wi-fi throughout. The receptionist was extremely helpful and even let me use the hotel's computer to print off my boarding passes for the flight home which saved a lot of time and trouble. The bar area had a pleasant outdoor seating area, unfortunately the barman we dealt with on the two nights we were there was neither friendly or helpful. The first night he was quite put out because my daughter and I wanted to play pool just before 11 pm and only agreed to give us cues because we had already put our money in the pool table and on the second night he was indignant because my family asked if he could put the TV on so we could watch the closing ceremony of the Olympics. He reluctantly agreed then after about 15 minutes we were asked to drink up as bar was closed (it was about 23.50) and we were told we had to take our drinks and go back to our room to watch the ceremony. I have never been in a bar in Spain in my life which closed so early and never been in a hotel bar anywhere in the world where I was told to drink my drink or take it back to my room at such an early hour.
Finally when I got my credit card bill for my extras, I realized all my family's drinks for both nights in the bar had been charged charged to me in my "Home" Currency (GBP) Which used an inferior conversion rate. Under credit card rules the merchant is supposed to give me a choice of paying in Euros or GB £ but this barman did not offer me the choice and so either willingly or unwittingly, ripped me off...!
To summarise, the (1 Star rated) barman lets the otherwise good experience down and needs to take a lesson in customer service from the (5 Star rated) receptionist.
- Official Description (provided by the hotel):
- Set in the centre of Figueres, Hotel Trave offers a swimming pool, free Wi-Fi and a traditional Catalan restaurant. The air-conditioned rooms all have satellite TV, and many have private terraces. The Trave Hotel has a lounge with TV and a games room. The hotel also has a tour desk to help plan visits in the Girona and Costa Brava region. The Hotel Trave’s restaurant offers authentic dishes from the Girona region using seasonal, local produce. It also has a large wine list with a great selection of Spanish wines. There is also a bar and terrace. Dali’s House and Museum is 15 minutes’ walk away, while the AVE Train Station is a 10-minute walk away. The city of Girona is about 36 km away, and the hotel has free parking. ... more less
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- Also Known As:
- Trave Hotel Figueres