My husband and I recently visited the Figueres area and had a very disappointing experience with this hotel. We were visiting a Spanish friend of ours about an hour away from this hotel and he recommended this hotel to spend the evening. We called directly to the hotel mid afternoon for that evening and made reservations for two rooms which we were told were available. We paid with our credit card and told them our arrival time would be about 9 pm. Upon arrival shortly after nine, we get to the front desk and are first told our rooms are available. The front desk receptionist walks away and upon return, tells us there was an error when booking and there are no rooms available. While we are standing there another couple walks in and checks into the hotel and are given their keys. When we asked for help securing another room elsewhere, they told us we will not find rooms anywhere else as this is a busy weekend, but they can secure us a room at another hotel owned by the same family just twenty minutes away. Due to the time of evening and us being tired we decided to go to their "other" hotel which turned out to be 45 minutes away. Needless to say they were not very apologetic or understanding to the fact that they created this situation and it was a huge inconvenience to us as the other hotel was not even in the direction we were traveling. I would not recommend booking with this hotel.
- Official Description (provided by the hotel):
- THE HOTEL EMPORDÀ is located on the northern approaches to the town of Figueres. Well know for the cuisine. Easy and free parking just in front the hotel. Rooms have all modern conveniences to guarantee the most comfortable stay, just a few minutes from the centre of Figueres and the Dalí Museum. ... more less
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- Also Known As:
- Emporda Hotel Figueres