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Reviewed 5 weeks ago via mobile

Travelled as family of four, two children aged 7 & 9. First off the hotel was and looked Fabulous!! Bed & breakfast only.
We stayed in a silver suite which was very spacious, one double bed & one sofa bed, the room had a room divider slide door so we could shut off the kids when needed . The bathroom had a whirlpool spa bath & separate shower & 2 wash basins. Hair dryer, iron & board all supplied in room. Cleaning service was 5* no problems.

We loved the beach club with the lagoon pool, pool towels available with use of towel cards (which are issued at check-in) no queues or hassle. Pool bar was great, fast & friendly service.

Kids games room is fantastic I loved it too there is a play area, mini golf, basketball court, lots to keep little ones entertained.

Location of the hotel is in a very quiet place not much to do. So travelling out is a must.

We only dined once at one of the hotel restaurants. Food and service ok. We found other restaurants in walking distance which were great, we would highly recommend Indian Spice the food was amazing, great friendly service too. We also went to Playa de las Americas, for evenings out & shopping . Very welcoming everywhere we went, people friendly. Plenty of restaurants, bars, shops etc....we went by taxi which cost about 16-18 euros each way.

As we are a mixed race family, sadly we did experience some level of discomfort (and that’s me being nice) not from the hotel staff, but from some other guests staying at the hotel which is why we spent most evenings away from the hotel.

We did however enjoy the spectacular New Years Eve party, Hard Rock staff & entertainment gave a wonderful experience, from the party bags, free drinks, music & fireworks we all loved it ♥️

We loved the hotel and the experience but unfortunately next time when in Tenerife we would prefer to stay in playa de las Americas.

Date of stay: December 2019
Trip type: Traveled with family
2  Thank Michele0331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 4 weeks ago

Dear Michele0331.

Thank you very much for your amazing review, we are delighted that you have had a wonderful experience during your stay with us.

We are looking forward to welcoming you again at Hard Rock Hotel Tenerife.

Keep on rockin'
Guillermo Cama.
Customer Care HRHT.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

Modern, bright and vibrant hotel. Chris at the reception was really helpful. Confirmed that all rooms are the same i.e. silver studio suite but you upgrade to gold or platinum to get a room on a higher level with a better view. Well worth the small premium to upgrade. Rooms were spotless and so nice. Breakfast so much choice you are spoilt. On my husband’s birthday a bottle of cava and a chocolate mousse cake was left in the room with a “Happy Birthday” a very nice touch. My only gripe would be my daughter was told that she wasn’t allowed to eat a packet of crisps at the side of the pool as they weren’t bought from the hotel, they don’t even sell crisps BUT nothing was said to the numpties who were smoking weed at the side of the family pool from 11am in the morning whilst there were kids playing and having to smell the dreadful stench.

Apart from this it was a fantastic memorable stay and would certainly return and recommend.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank joannej07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 4 weeks ago

Dear joannej07.

We want to thank you for your positive feedback on Hard Rock Hotel Tenerife and for choosing our hotel for this special occasion.

On behalf of our entire team, we are sorry for the inconvenience that you had on the pool, and we will look forward to your return to make your next stay a memorable experience.

Best Rockin' Regards.
Guillermo Cama.
Customer Care HRHT.

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Reviewed 5 weeks ago

We stayed at the hard rock hotel for 2 weeks from January 6th. We can’t thank the hotel staff enough for their hospitality! The hotel entertainment is fabulous, the food is amazing and the hotel is always clean. We used the kids club for our 1 year old son Jasper, which you get 2 free hours a day! Jasper absolutely loved his time here with all the girls and he is really going to miss it. We will definitely be returning- if not just for the kids club! A special shout out to the girls there- Joaqui, Noe, Shyre, Valen, Daura, Diana and Luci, thank you for caring for our son so well :)

Date of stay: January 2020
Trip type: Traveled with family
Thank allanahw2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 4 weeks ago

We would like to express our gratitude for the comments you have made about your recent visit allanahw2016.

Thank you for your kind words about our Roxity team, our team of rockers that are always happy to make the stay of the little ones an amazing experience.

We are delighted to hear that you enjoyed your vacation at our Hard Rock Hotel Tenerife. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation.

Best Rocking Regards
Guillermo Cama
Customer Care HRHT

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Reviewed January 19, 2020

The service in general was very good. We really had a nice time in the hard rock hotel, especially with DJ Sergi at the lagoon, the music was top, relaxing, chill axing and give a real holiday feeling. We come back for sure. Grtz!

Date of stay: December 2019
Trip type: Traveled with friends
Thank yannickdbvd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 5 weeks ago

Dear yannickdbvd.

Thank you for your review, we are happy to know that you had a nice time with us and that DJ Sergi truly rock your stay!
We are looking forward to seeing you again at Hard Rock Hotel Tenerife!

Best Rockin’ Regards,
Guillermo Cama
Customer Care HRHT

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Reviewed January 19, 2020

Just returned home after a week stay at the hard rock hotel. This hotel is amazing & lives up to expectations.
Firstly, the staff at this hotel from reception,restaurant,bar staff are a credit,they are friendly & nothing is too much trouble. Room was cleaned every day to a high standard with clean towels,dressing gowns & slippers provided. We stayed on the first floor & the room was beautiful with fantastic shower facilities & everything you would need.
Pool area's,gorgeous & it was fairly quiet for the time of year so was a relaxing break, with games room & kids club for the kids.
As a family of 3, we stayed on a b&b basis. The breakfast buffet was excellent, so much food to choose from & all beautiful.
Now for some people playa paraiso may be slightly quiet if your used to the bustle of playa de las Americas, however,as a couple with a 8 yr old it was ideal. The britannia sports bar is just outside on the strip and we went to this bar every night of our stay,again,such a friendly place. Few bars & restaurants inc Indian, italian, fish & chip shop etc enough places to eat for a weeks stay.
There is nothing at all I could complain about with hotel & I would love to return here again soon. Superb in every way.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank tina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 5 weeks ago

Dear tina m.

Thank you so much for sharing such a wonderful review! It makes us proud to read all your positive comments about your stay with us, and we thank you as well for choosing our hotel for your stay in Tenerife.

We will be delighted to have you back very soon at Hard Rock Hotel Tenerife to rock your stay.

Keep on Rockin'
Guillermo Cama.
Customer Care HRHT.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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