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Reviewed May 8, 2019 via mobile

I had booked flights to Tenerife in a sale and thought I’ll just find somewhere to stay. After googling I saw Hard Rock and thought I would give it a go. my Gosh we were not disappointed.
The hotel isn’t clean and large and very modern. The rooms are amazing. We stayed in a Rock Royalty room in half board which gave you access to a lounge for drinks and snacks. It was wonderful.
The buffet restaurant is lovely but the al a carte are fantastic and included as long as you don’t spend over €30 per person and €15 per child which we rarely did.
The pools are great - the live music is a welcome touch and there are Nespresso machines everywhere.
There are sweets for kids and I loved the cava at breakfast.
The rooftop bar area is incredible with views to die for and live music too!
Our 3 year old still mentions Hard Rock nearly
Everyday and we have promised her we will be back.

Date of stay: March 2019
Trip type: Traveled with family
3  Thank ChelseaPT81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 9, 2019

Thank you for the great review of our hotel ChelseaPT81.

It is a pleasure to read you chose our rock royalty level and enjoyed the services within it.

We are proud to read that your stay with us was amazing and that your little one still remembers our hotel even back at home, which means a lot to us.


We hope to have the pleasure of welcoming you back very soon and keep making your stay a wonderful one.

kind regards

Regina G

Customer Care HRHT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2019

My sister and I spent 3 nights at the Hard Rock Tenerife for my birthday in March. Tenerife worked out really well as the flight times were great and the same time zone means we settled in quickly.

As it was a treat, we had a Rock Royalty Studio, so after a VIP check-in in a separate area and we were quickly shown to our room. Erik the host was on hand to give us a tour of the room and show us how everything works. He was great all weekend and nothing was too much trouble.

Our first impression on the Beach Club was disappointing, we were hungry and fancied a snack/late lunch. The menu in the Beach Club was quite fancy and the waiter was unable to tell us where in the hotel except the snack bar at the kids pool we would be able to eat. In the end we decided to order a couple of starters but then it went bad to worse as they had run out of most of things we wanted! FYI he should have sent us to Eden the coffee shop for a better lunch selection.

Rock Royalty gives you 1 x item of ironing per person per day perfect for those linen trousers, you also get the Rock Royalty lounge where you can get smaller breakfast selections, a good lunch, afternoon tea and snacks before dinner plus drinks at certain times of he day. It is a great concept, but the lounge is quite small and feels like a corporate executive lounge not a holiday getaway.

The beds in the room were super comfortable and the lay out worked for us but may not work for people who like their privacy. Nice chairs on the balcony and everything you may need is available (shampoo, conditioner, shower gel, amenity kit, tea and coffee making facilities etc). In the studio rooms you get the large bath and more floor space than the standard rooms.

Even though we were 2 adults on our own rather than stay around Eden pool (adults only) we spent most of out time at the beach club. We loved the bean bag beds and did not venture very far during the day. We did join in aqua aerobics every morning in the heated pool which was lovely and did sample a few cocktails whilst listening to the music around the pool.

In the evening we went out 2 nights, once just up the road to the Titanic which was great value and superb food and service, the last night we went in Playa De Las Americas (local bus there and taxi back) just to see how much it had changed since we were there years ago!

My birthday night was spent at Montauk and the food was good although with a bill of over 100 euros it perhaps should have been better.

We loved the breakfast in the main buffet restaurant and whether you want bubbles, Bellinis, decaf lattes or soya cappuccinos it was available. The choice of food was excellent, and the small pots of hot food changed often were much better than big vats of luke warm food served at other hotels.

We also had time for a blow-dry in the spa and chance to use the Rock Spa circuit again both were excellent.

Arriving Friday afternoon and leaving Monday lunchtime meant we were not bothered by any building work but the hotel across the way is on the way to being completed.
All in all we had a fantastic time, we loved the vibe of the hotel and left refresh and revived. In fact we loved it that much that now Jet 2 have introduced an all-inclusive concept we have re-booked to take our families back in October for a longer stay.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
2  Thank jbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 9, 2019

Thank you for the great review of our hotel Jbi.

It is a pleasure for us to read you chose our hotel to celebrate your birthday and enjoyed the services within our rock royalty level.

Our team works hard daily to assure we exceed our guests ´expectations as well as assuring they feel like real rock stars during their stay with us and reading your positive feedback is the best reward for them.

We are looking forward to welcoming you and your families back in October and keep making you enjoy your time with us.

kind regards,

Regina G

Customer Care HRHT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2019 via mobile

I have now been back at this hotel 5 times and already booked my 6th visit.
I can not recommend the hotel enough, the hotel is fun, clean, welcoming with fantastic facilities, it is also ridiculously cool!!!
The staff are very friendly and also professional dealing with any issues.
Duty Manager Marzia is a credit to the hotel and always has time to chat and resolve any issues you may have.

Breakfast is very high quality, there is a great selection of restaurants to eat in the evening and the sports bar is great having many different screens and always willing to switch over to any sport you may want to watch.

Can’t rate ate the Hard Rock Hotel in Tenerife high enough.

Date of stay: May 2019
Trip type: Traveled with friends
2  Thank djdannyk77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 9, 2019

Thank you for sharing such an amazing review of our hotel djdannyk77!

It is a pleasure for us to read you have booked to visit our hotel for the 6th time.

Our main aim is to assure our guests enjoy their stay and make them have an unforgettable time with us.

We can´t wait to welcome you back again!

kind regards

Regina G

Customer Care HRHT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019 via mobile

It was our 2nd time at the hotel and we can't wait to go back :-)
Rooms are great, beds very good, clean as can be and food and service outstanding. Swimming pools, restaurants and other facilities fantastic.Life music and DJ at the pool side as well as verious activities for the kids.

Date of stay: April 2019
Trip type: Traveled with family
1  Thank Johannajonsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 8, 2019

Thank you for the positive review of our hotel Johannajonsd.

It is a pleasure to read you chose our hotel once again and our team made you feel like real rock stars!

Our aim is to assure all our guests enjoy their stay with us and visit us again and reading your positive feedback is the best reward to the daily work our team does.

Looking forward to welcoming you back soon!


kind regards


Regina G

Customer Care HRHT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019

This is the second time we have stayed at this hotel. The first, was in October and the service, attention and room was excellent.
This time however, we stayed during the Easter weekend and the hotel was full. Not only did this mean we did not get our choice of room (gold suite with interlocking door) but the room looked tired and was not cleaned to a good standard (hair from previous occupants still present).
As it was busy, waiting for a lift during the breakfast buffet hours was long. The buffet area was also very full and I noticed other families complaining of long waits for drinks. Sun lounger were also busy with many see,OMG leaving towels there as they went off, got food etc. The larger pool across the way was better for availability.
The kids facilities are amazing and the gym was fine. Drinks and food was expensive but the area is limited in terms of bars and good restaurants.
We would go back again but keep it to mid or low season when the rock star experience is more evident.

Room tip: Specify what you need and room expectations when booking and not on arrival.
Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
1  Thank HazelM_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 8, 2019

Thank you for the review of our hotel HazeIM_13.

We are glad to read you chose our hotel once again.

We are sorry to read we did not live up to your expectations.

As for us it is of utmost importance the satisfaction of all our guests, we will pass your feedback to the managers of the departments to assure we deliver the best service to all our guests and exceed their expectations.

We hope to have the pleasure of welcoming you back and delivering you the Hard Rock experience you had in October!

kind regards,

Regina G

Customer Care HRHT

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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