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Reviewed October 5, 2018

My boyfriend and I have just returned from 7 nights in this hotel, what an amazing experience. We stayed in the studio silver suite with beautiful views of the ocean from our window. The beach club is one of the best in Tenerife with a great mix of musical genres, massive pool and friendly bar staff. Would definitely recommend for couples.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
5  Thank Navigator777158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Tenerife, responded to this reviewResponded October 8, 2018

Thank you for your positive review of our Hotel Navigator777158.

It is a pleasure for us to ready you and your boyfriend had a great say at Hard Rock Hotel Tenerife and enjoyed our facilities.
Thank you for your kind words towards our Beach club, we are glad you liked it.
your comments are the best motivation for our team to keep working hard on a daily basis and provide the best service to all our clients!
we hope you come back soon!
kind regards
Regina G
Customer Care HRHT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2018 via mobile

I was here with my boyfriend in August 2018 and kept meaning to leave a review but work got in the way(I wish I was back on holiday!). This is an amazing hotel and the staff can’t do enough for you. We stayed As Rock Royalty. It’s very expensive but a brilliant experience and I recommend it.

Date of stay: August 2018
Trip type: Traveled as a couple
4  Thank daniellemfrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Tenerife, responded to this reviewResponded October 8, 2018

Thank you very much for your great review of Hard Rock Hotel Tenerife Daniellemfrench.

We are pleased to read you and your boyfriend enjoyed your stay with us and our staff offered you an excellent service!
It is great to read you felt like real rock stars and you were able to enjoy our Rock Royalty services too.

we are looking forward to having you back us and keep making you feel special!
kind regards
Regina G
Customer Care HRHT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2018

Top class hotel with top class facilities. Pools, bars and food were excellent while the staff were all super friendly. My wife was pregnant at the time so was perfect for us as all we needed was in the hotel. Area surrounding the hotel isnt the most hopping FYI. Also no sandy beach nearby but that is not the hotels fault!!

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
6  Thank Barry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Tenerife, responded to this reviewResponded October 5, 2018

Thank you for the great review of our hotel Barry M.
We are pleased to read you enjoyed your stay with us and our team was able to exceed your expectations and made you have a wonderful stay!
We are looking forward to having you back with us very soon to keep creating unique experiences
kind Regards,
Regina G
Customer Care HRHT

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Reviewed October 4, 2018

My wife and I spent a week here at the end of September on half-board basis. We booked through Tui on the strength of excellent reviews on this site and the reputation of the Hard Rock brand. It was a late deal so the good price was also a deciding factor. We weren't disappointed.
The hotel is extremely well-run, comfortable and spacious. The staff are unfailingly friendly, helpful and efficient. The rooms are a bit quirky but well-equipped and comfortable. There is a good choice of pool areas with plenty of beds and shade and the entertainment and music are good.
The food at breakfast and in the evening is varied, good quality and well-presented. If you want a change from the evening buffet there is a wide choice of other restaurants on offer where you have a 30 euros allowance per person if you are on half board. We tried the Montauk steak restaurant which was truly excellent and the Japanese restaurant which we found disappointing.
The drinks are reasonably priced for a 5* hotel - a large beer or glass of wine for 4-5 euros and cocktails starting at 9 euros.
There is not a lot in the hotel's vicinity but there is a handy supermarket and few shops and bars opposite. However, you can easily have a great holiday here without leaving the hotel.
We would recommend this hotel wholeheartedly for couples and families of all ages.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
4  Thank Hispanist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Tenerife, responded to this reviewResponded October 5, 2018

Thank you very much for your great review of Hard Rock Hotel Tenerife Hispanist.
We are glad to know your stay with us rocked and you enjoyed the facilities of our hotel.
Thanks for the kind words towards our staff; they work hard daily to assure our clients are satisfied and we exceed their expectations! You great review is their best reward.
We hope to have you back with us very soon!
Kind regards
Regina G
Customer Care HRHT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2018

This hotel is very well laid out and very well maintained. The bedrooms are decorated in a modern fashion with cleanliness being well up on the priorities.
Breakfast is amazing and there is nothing you could ask for that could not be presented. Music at breakfast is a real treat and we thoroughly enjoyed all of the artists performing.
Drinks are pricey not helped by the value of the £ to the Euro. it was 11.50 Euros for a Gin and Tonic.
If I had a criticism it would be the lack of hanging space in the wardrobe and a lack of drawer space. I was there for 7 days and had to live most of the time out of my suitcase.

Room tip: Higher floors have a better view.
Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
3  Thank Eleanor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Director de Relaciones con Clientes at Hard Rock Hotel Tenerife, responded to this reviewResponded October 5, 2018

Thank you very much for your great review of Hard Rock Hotel Tenerife.
We are happy to read you enjoyed your stay with us as well as our hotel.
It is a pleasure to read you liked the wide selection of products we have at our breakfast buffet as well as the artists that perform in our hotel every day!
We are sorry to hear you had inconveniences with the space in our rooms for your clothes, however, we hope this did not affect the experience you had during your stay with us.
We hope to have you back with us very soon!
Kind regards
Regina G
Customer Care HRHT

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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