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Reviewed May 15, 2018 via mobile

This is a great hotel with very friendly and helpful staff it's just a shame that it's in a location that doesn't have a great deal going on. I'm sure in the next few years there will be more as it seems there is a lot of construction work going on. There is also a lack of a nice, natural beach but the hotel does have a small, man made sandy area that is nice.

We sampled two of the hotel's restaurants, Narumi - the Japanese restaurant and Montauk - the steak restaurant. Both were superb and as mentioned above, staff were very lovely and knowledgeable.

The bedroom, the silver deluxe was lovely.

The area was very quiet and pretty but a bit too quiet for us.

Date of stay: May 2018
3  Thank CamgirlCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 16, 2018

Hi CamgirlCambridge,

Thank you very much for taking the time to share with us your fantastic review of the Hard Rock Hotel Tenerife!

We are so thrilled to know that our hotel, like our facilities, rock star rooms and turly incredible staff made your holidays so enjoyable!

The HRHT is located in Playa Paraiso which is an up and coming area, so we expect to see the area grow within the next couple of years. Right now this area is perfect for those looking for a getawaty and for those who do not mind to be a little away from the touristic area! Perhaps in a couple years this area will suit your preferences too!

We hope to see you back here soon so we can rock your holidays once again!

Best Rockin' Regards,

D.Hunter
Customer Care

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Reviewed May 15, 2018 via mobile

Currently staying at Hard Rock Hotel and cannot fault it absolutely amazing hotel in every way ,rooms,food,pools,very helpful staff ,politeness of all the staff .Would definitely recommend this hotel ,even at the moment with the building work that’s being carried out don’t let it put u off staying here the advantages far outweigh the slight bit of noise (which u can only here at the beach side pool) but the DJ soon drowns out the slight noise with his brilliant music collect top marks Hard Rock fabulous hotel .

Date of stay: May 2018
Trip type: Traveled as a couple
2  Thank traci40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 16, 2018

Hi traci40,

Wow! Thank you very much for your amazing feedback about the Hard Rock Hotel Tenerife!

Making you holiday unforgettable and enjoyable in every way is always a main goal of ours and we are so happy to know that everything has been perfect so far during your stay!

Keep on enjoying our rock star vibes and everything our awesome hotel has to offer!

Rockin' Regards,

D.Hunter
Customer Care

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Reviewed May 14, 2018

We stayed here for 9 nights at the beginning of May this year and there is just one word to describe our experience WOW! - we fell in love with this hotel and the friendly staff who cannot do enough for you - the hotel and rooms are spotlessly clean and so comfortable - we definitely felt like royalty! We stayed on a Bed and Breakfast basis and the huge selection at breakfast was awesome with a glass of bubbly too if you so wish accompanied by a variety of solo live acts playing outside each morning. The hotel has memorabilia of rock stars doted all around reception and on the various floors of the hotel, you never know what is around the next corner! - a fridge, tea and coffee making facilities and the most wonderful shower unit with an ice making machine on every corridor! There are a variety of pool areas the Beach Club was my favourite where vacant sunbeds where not a problem and a good space between them - there is also a separate pool for families and children. There is no age limit at this hotel by any means it caters for every age - our age? - mid 60's and we loved it and can't wait to go back!

Room tip: The seaview rooms are the best positioned.
Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Mrs M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 15, 2018

Hi Robert B,

Wow! Thank you very much for your incredible review of the Hard Rock Hotel Tenerife!

We are so happy to hear that your second experience was just as memorable as your first! Making your stay truly unforgettable is always a main goal of ours and we are so happy to know that we achieved this!

We will be sure to share your amazing comments with all the staff who will be truly honored to know that they made your stay incredible and extra special. Comments like yours are our bigggest motivation so thank you!

Your HRHT family is already awaiting your next visit! See you soon!

Best Rockin' Regards,

D.Hunter
Customer Care

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Reviewed May 13, 2018

We stayed here for 5 nights and were upgraded to a gold studio suite with a great view overlooking the sea. We came here when it first opened and they have come on leaps and bounds since then. The cocktails and drinks are so much better and the food in the restaurant have improved hugely. We tried the steak restaurant for the first time and although at first I was a little apprehensive as it is 32 euros for a fillet but I couldn't fault it at all. A really good quality piece of meat and well cooked. The only negative would be that the service in the restaurants can be a little slow but that is only a minor thing. If you opt to go half board the breakfast and dinner both have a really good selection and is good quality. The staff are really helpful and can not do enough to make you feel welcome. We will definitely be going back for some winter sun.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 14, 2018

Hi Richard W.,

Thank you very much for taking the time to share with us your expereince at the Hard Rock Hotel Tenerife!

Making you feel like a rock star from the moment you arrive to the minute you leave is always a main goal of ours and we are so happy to know that our staff, truly spectacular breakfast and stunning rooms had you feeling this way!

All our team works very hard every day to make your stay very special and memorable so thank you fir all your amazing comments. We will be sure to share them with the rest of the team who will be delighted to know that they made such a difference to your stay with us!

We look forward to having you back here soon for our rock star treatment once again!

Best Rockin' Regards,

C.Méndez
Customer Care

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Reviewed May 13, 2018 via mobile

The hotel is stunning and the staff are very friendly and make you feel so welcome. My husband was sick with a chest infection the whole week we were staying. The concierge could not have been more helpful- calling out a doctor and a physio for me and asking nimo in the restaurant to prepare some Mellon every day as that was the only thing he could eat. They really went out of their way to help. Thank you so much.

The Japanese, Spanish and steak restaurant I tried served amazing food. There's a little super market opposite the hotel which is really useful and a chemist arround the corner.

Date of stay: March 2018
Trip type: Traveled as a couple
2  Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer_Care_PHG, Public Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded May 14, 2018

Hi Caroline G.,

Thank you very much for reviewing Hard Rock Hotel Tenerife.

We are glad to find out that our Guest Services team gave you all help you needed. What a shame that your husband was sick during your holidays, although now you have another reason to come back very soon!!

Best rockin' regards,

C.Méndez
Customer Care

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