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“Great experience from a family run business”

Helidream Helicopters
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Tenerife Helicopter Tour Including Mt Teide, Los Gigantes Cliffs and La Orotava
Certificate of Excellence
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Attraction details
Owner description: Helicopter company. Turist flights in Tenerife. Canary IslandSky pictures. Films. Weddings. Golf. Congress.Opening november 2012.
Southampton, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Great experience from a family run business”
4 of 5 bubbles Reviewed March 17, 2014

I had looked into a helicopter tour prior to our holiday and their communication by email was good. We ended up booking through our hotel for the same price as advertised online booking direct.
The company is run by a lovely family and we received a warm, friendly welcome. They were happy to take photos on our camera before and after the flight. The pilot spoke excellent English and gave a constant commentary, answering our questions etc.
A great experience from a family run business. The only reason I haven't given 5 stars is because it would have been nice to have been able to pay slightly less for our 4 year old daughter - we had to pay the full adult price.

Visited February 2014
Thank geniecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 reviews from our community

Visitor rating
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
95 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
“Do NOT book online”
1 of 5 bubbles Reviewed March 15, 2014

We scheduled a 30 minute flight around the island through their website. As it turned out, we were unable to make it that day, so we called their office 24 hours prior to change it. They informed us that they would not have been able to complete the flight anyway as they were already booked for our original date. I guess it's fortunate that we called, as we don't even know if they would have called us to cancel.

Also, getting a refund has been extremely difficult. The company charged our account when we booked, but then told us they couldn't refund it without our bank account number (we booked online with a credit card). After promising to call us later that day, we didn't hear from them. We attempted calling them twice more on different days, and eventually had to leave it with my credit card company to go after them.

Visited January 2014
8 Thank Coffeegirl33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HelidreamHelicopters, Director Comercial at Helidream Helicopters, responded to this review, March 20, 2014
Google Translation
Buenas Tardes desde Helidream, sentimos lo ocurrido, hemos estado en contacto para informarle sobre la disponibilidad de los vuelos. El minimo de personas son 3 para los vuelos compartidos. Y no ha sido posible encontrar mas pasajeros en su vuelo para la fecha solicitada.

Esperamos poder ofrecerle nuevamente la oportunidad de volar con Helidream, ya que todos los que lo prueban han hecho una volaracion positiva.

Por otra parte, el sistema de reserva no se queda con los datos de la tarjeta, una vez abonado el ticket por seguridad se borran los datos. Por eso le hemos solicitado el numero de cuenta bancario.

Sentimos las molestas, las mas sinceras disculpas.

Atentamente Helidream
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_attraction_reviews_1bd8 8 helpful votes
“poor service”
2 of 5 bubbles Reviewed January 17, 2014

We took the helicopter flight just after Christmas. We were picked up from the hotel and brought to the hangar. We were then asked to sit on the sofa and watch the safety video. We travelled with two children aged 8 and 4 and they were not able to read all the subtitles shown on the video so it felt a bit strange not to explain the most important bits to our boys.
We were then been taken to the helicopter with the men taking some pictures which we were not sure that are the picture of us or just for some other reasons taken. No explanation whatsoever. We heard no information what we will see on our trip. It was a nice experience but as the pilot was pointing and just calling the places by name we completely had no idea what he was trying to show us. We were then promised to have photos send to our email address but after a week we were send photos of some other people not us and then after few day we were told that our photos were deleted.
Flight was sort of nice but service, actually no service Felt very unwelcomed and paid for it almost 400 euros.

Visited December 2013
8 Thank mwwpdfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Onchan, United Kingdom
Level Contributor
28 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“A lovely Christmas present”
5 of 5 bubbles Reviewed January 9, 2014

My daughters bought my wife and I a helicopter flight for Christmas and what a brilliant present it was. Arrived at the hanger in Adeje at 10.45 for an 11.00 am take off. We were greeted by a lovely man who made us feel very welcome and a bit special. We were asked if we wouldn't mind if they took some aerial photos for a hotel as this would add 5 or 6 mins to our flight which we obviously agreed too. We were shown a short safety film then taken out to the helicopter and introduced to the pilot. Soon we were in the air and flying along the coast with the pilot giving a commentary on all around us. My favourite part was when we swooped down on the hotel for the photo shoot - what a buzz -with the pilot banking the copter right over to get good photos. When the pilot told us we could open the windows for better photos I thought he was kidding but no you CAN open the windows (not just in the movies). I thoroughly enjoyed the flight and would do it again tomorrow. Make sure you take your camera. They do have a camera onboard taking photos and video of your flight (for a charge) but as yet we havent seen ours. hope it arrives soon

Visited December 2013
2 Thank Drew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
52 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 121 helpful votes
“Birthday Treat”
4 of 5 bubbles Reviewed January 3, 2014

I booked the Helicopter flight for my husband's birthday which the date landed while we were on holiday. I booked the trip online and chose the 145euro flight. As promised we were picked up 15 mins before the flight and the helicoper was just landing as we arrived. The pilot introduced himself and asked where we were from. He gave a running commentary and pointed out landmarks. My husband loved the surprise but it was over to quickly!! My only critisim is I was told we would be given a free video of the flight but was taken to the office and was offered to buy it alongside some photos for 50 euro. Way to expensive..... We were then taken back to our hotel. Overall a fantastic flight!

Visited December 2013
2 Thank Candicemarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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