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“Really relaxing holiday away from the bustle!”

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Hotel Riu Palace Tenerife
Ranked #3 of 83 Hotels in Adeje
Certificate of Excellence
Reviewed July 14, 2010

We spent one week here in early July. The hotel is very clean and well presented. We had already stayed at the Riu Palace in Mexico and hoped to find the same elegance that we had there, and were not dissapointed.
The restaurant is large with breakfast buffet style and evening Buffet or table service you choose on the evening which you prefer. They have 2 sittings 6pm or 8 pm (although you can change if you advise them beforehand), and you are allocted a table which you keep for the period of your holiday - nice if you like the people you are seated next to (we did - hi Julie & Vaughan). No shorts allowed in evening and everybody dessed up for dinner, which i really like.
There are two pools (plus a small baby pool), the sunbeds around the pool area are quite crammed in, but we sat over on the sanded "beach" area which was much more spaced out and had a lovely view of the sea if you got nearer to the front - we didn't manage this every day as people will reserve beds with towels at some unearthly hour of the morning. There is a small bar here too. Two more pool bars by the other pools, one which serves lunch - either a full table service or you can just have the salad bar which is just right for a lite lunch. We chose to walk out for lunch as if you walk in either direction you come to some really nice beach restaurants in Playa del Duque or La Caleta. The beach in front of the hotel is mainly pebbles with a small area of black sand but the sea is lovely to swim in and very safe. The Playa Del Duque beach 5 mins walk away is one of the most well kept beaches i have been on and although a bit busier than on previous occassions we have been still not over crowed for this time of year.

Evening entertainment was a bit hit or miss really, two evening we had shows (Michael Jackson tribute - V.Good, and a magic show - not so good!). The resident band played most evenings on the Terrace, they were ok but slightly holiday campish? But you can always go out for a walk or grab a cab into Las Americas if that's your thing I suppose.

Our room was very well decorated and clean, if slightly smaller than we have experienced in recent years. In fact the night we arrived we were given an "upgraded" room, which we slept in one night (as we arrived at gone midnight) but asked to be moved as it was a twin room and had no view, so we were downgraded to our original room which to us was much better and had a lovely view of the sea. (beware of this as i have notice others saying exactly the same in their review). We had no complaint about this room at all and it was nice to return to the room on the 2nd evening to find complimentary Cava & fruit from the management.

I would definately recommend this hotel if you want to be slightly away from the bustle of the main resort and yet still be able to reach it. We hope to return at some point in the future.

  • Stayed: July 2010, traveled as a couple
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3  Thank LynnieLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,096 - 1,102 of 1,580 reviews

Reviewed July 12, 2010

The RIU Palace Tenerife is still a good hotel, but I have stayed here a number of times over the last five years and you can see things are not quite what they were.
Firstly, the food used to be brilliant, a real treat that you looked forward to at meal times. Now it is well presented, but pretty average and uninspiring. You won't go hungry but it won't wow you either. Breakfast is still good, though I wish the chefs would have a tray of well cooked bacon not just the trays of lightly done stuff they serve in volume. Lunches in the poolside restaurant are pretty average too. We had to send back two lots of food - poorly cooked - which we have never had to do before.
Secondly, when we stayed in June there was heavy demand for sun loungers. People would slip down in the morning and leave towels, books or a bit of old clothing on a sun lounger then not appear till mid afternoon. We complained to reception staff who assured us the men in white would remove stuff from sun loungers after 45 mins of none use but the addition of a book and a tatty old T shirt seemed to fool the men in white completely, who would then leave these sun loungers as they were. It is ridiculous to have people walking around the hotel looking for sun loungers to use, and not finding any, when other people are selfishly leaving them for hours unused.
Lastly, evening entertainent is nowhere near as varied as it ised to be. When we first stayed there used to be a different show every night followed by the house band Treasure. It could be the World Cup but there was only two shows in the week we stayed. Very poor. Treasure try hard but you can only watch them so many times. As the hotel is a good walk from town evening entertainment is a must.
It is still a good clean hotel in a great location with friendly staff and great sunsets. English Language TV has improved too, with Canal channel showing English language films (free of charge) in the evening, so I just still rate this hotel four stars.

  • Stayed: June 2010, traveled as a couple
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1  Thank GOLFER46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2010

What can I say, this is one of the best hotel's I have ever stayed in. The staff are extremely polite and helpful, you get the feeling they really enjoy their work! From check in, when your bags are taken to your room and your given a couple of welcome drinks, to check out, this was holiday was a great experience. The pool is lovely, you dont even need to get up and get your drinks from the pool bar, it's waiter service. The body love spa is fab, had a pedicure which cost 35 euro's but lasted an hour! Only one tiny niggle, the resturant is very busy and slightly cramped, however that said the staff are lovely and you get a glass of bubbly at breakfast! The beach at Playa Durque is gorgeous. I will be returning to the this hotel next year, I hope it never changes!

  • Stayed: July 2010, traveled as a couple
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2  Thank Caddog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2010

This was our 4th visit since the hotel opened, when we last visited 4yrs ago the standard and quality of food had declined, no longer was there a gala dinner but it was still better than average. This time the quality and choice had declined again and was only slightly better than a standard 4 star hotel in Tenerife. Even the staff confirmed it was all about money, where as Riu had always been about quality service. This is a shame as on all other fronts the hotel is excellent, many of the staff have been there for a long time and some since it opened and 90% of them are brilliant and would do anything to make the stay as enjoyable as possible. Pool areas still good, our room had been refurbished and all areas were very clean.
A previous review said if you wanted a sunset room ask for 420 to 440, thats not correct sunset rooms are from about 430 to 450 or equivalent on other floors the first number being the floor. Pool view rooms are about 25ish to 38.
Would I go back yes but no I would not pay full brochure price, ideal if you are looking for a quiet out of the way hotel and don't mind a walk or taxi ride to other areas. Adeje is developed now and has a limited range of bars and restaurants and seems to be including areas that used to be part of Torviscas.

  • Stayed: June 2010, traveled as a couple
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2  Thank tt240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2010

We had a week, 22nd to 29th June at this Riu Palace in Adeje and whilst we quite liked it overall, it was simply not as good as the Riu Palace Tres Islas which we stayed at last September which was, in hindsight, near perfect in every respect.
The waiting staff, bar staff and reception staff were all very good indeed in Tenerife and everything was always very clean which was reassuring.
A rather inadequate little man in a suit who said he was an assistant director wandered about aimlessly, but when asked to fix minor things, simply responded "thank you" and moved on to the next table not knowing how to respond. A complete waste of time him being there really, and he was the only member of staff not to have a name badge!! The Krystal Restaurant was very smart and the service was good, but the food quality and quantity was simply not as good as it was in the Krystal Restaurant in the Tres Islas. Indeed, the food choice and quality in the main restaurant was only average to good, and not excellent as it had been in the Tres Islas just a few months before. Interestingly, on the day when the Riu Group's Quality and Service Review Team visited, unannounced, suddenly the food choice was better for that evening and the Head Chef actually came out of his kitchen and toured the tables! He was very charming and it is possible that his problems in the kitchen or with his junior chefs were such that he was having to keep a grip on those issues rather than regularly doing the PR bit. Having said that it was not normally bad, just a bit bland.
The pool area was clean and well managed, but it is in need of some refurbishment to bring it up to the Tres Islas standard which has been done in recent times.
Our room was quite good, but being on the 3rd Floor was a bit smaller than those on the lower floors due to the design of the building. It was however kept very clean and the air conditioning was at least quiet if not ultra cool.
My advice to Riu's Head Office would be to review the current Director and his assistant directors to see if they are up to the mark and Riu's normal exacting standards.
We would recommend Riu Palace Tenerife in Adeje to others, but we would be more enthusiastic in the case of the Riu Palace Tres Islas (the same grade).

  • Stayed: June 2010, traveled as a couple
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3  Thank Graham477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2010

Having Read all the reviews on the Riu Palace we were expecting something special, we were not dissapointed. We were upgraded to a Suite on Level 5 which was a huge bonus and treated to Champagne Flowers and Fruit on 2 occasions, we were on honeymoon so this was a nice surprise.
This is definately the best Hotel we have ever stayed in, the staff, cleanliness and attention to detail are second to none. Our only slight moan would be to say that the food was not quite up to the standard of the rest of the Hotel, there was always food we liked but on the meat side it left a bit to be desired. We went to the Krystal restaurant on one occasion but were very dissapointed and would not recommend it.
The entertainment was good, we liked the resident band "Treasure" who played on the terrace every other night, very easy listening and melodic.
The staff from the Director down to the maids and gardeners are all attentive and polite and go out of their way to speak and please.
Summing up:- A excellent Hotel slightly spoiled by the food, but it didn't stop us having a superb time, we would definatle return.

  • Stayed: June 2010, traveled as a couple
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1  Thank Robinhood06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2010

just come back from a week at the riu palace my sister and i had agreat time,the hotel is in a lovely location,the hotel is great and the staff are wonderfull,we didnt think the food was 5 star not bad you could allways finad somthing to eat and the drinks were a bit exspensive so we found oc s bar ,go out of the hotel up the hill then look right down steps near supermarket ,the food and drinks are very good ,i had home made curry one night and it was fab,kev,jennette and kelly are great hosts and they make you wellcome,hope to go back again.xxxxxx

  • Stayed: June 2010, traveled with family
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Thank madonnayorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Tenerife

Address: Urbanizacion La Herradura | Playa del Duque, 38670, Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Adeje
#3 Luxury Hotel in Adeje
#3 Spa Hotel in Adeje
#10 Romantic Hotel in Adeje
#12 Family Hotel in Adeje
Price Range: $233 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Tenerife 4*
Number of rooms: 334
Official Description (provided by the hotel):
* Located on Costa de Adeje* 9 storey building* Located on the seafront * 21,000 garden * 150 m from Playa del Duque beach * Entertainments and shopping centre are within 1,8 km distance in La Caleta * 22 km from Internacional Airport Reina Sofía Tenerife Sur (TFS) * 150 m from a bus stop * The hotel has been completely refurbished in spring/summer 2015 * Accepted Credit Cards: MasterCard, Visa, Diners ... more   less 
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Also Known As:
Riu Palace Tenerife Adeje
Hotel Riu Palace Tenerife Adeje

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