This is not 5* and the hotel management are trimming costs and service.
I travelled with Thomson (again) and cannot fault their service, but they were powerless to help my issue.
I arrived late at 23:00 on Friday night, the last stop on the coach, as the hotel was the furthest away from airport. On arrival, the hotel offered a cold buffet meal of salad, meat and bread. This was pleasant, as we had left Cardiff at 16:00. The big issue here, is that the Riu Palace treat this as your first evening meal. On the last dal of the holiday when you leave at 19:35, the hotel refuses to allow you into the restaurant as they state you have had 7 meals. After complaining to reception, they stated " Its not their fault that the flights are late arriving, its the tour operators. If you choose late flights, its because your tickets are cheaper". That's honestly what they stated. Even a call to Thomson's rally helpful helpline could not budge the Riu.
Overall the hotel was nice and kept very clean, however the beds were really uncomfortable with the aircon very poor. You will get hot in the night, so have water to hand.
The staff were very friendly, except the Head waiter or Director as he is called. He was very abrupt and trying too hard to make you believe the buffet dinner was fine dining. The restaurant service is restrictive, in that you have to have the same table every night at either 18:00 or 20:00. (you are allowed one night in the Krystal restaurant, but the menu was not very appealing). Drinks were a fair price, but the food was a bit bland and repetitive. Men must wear trousers and sleeved tops. Not a problem for me, but a ,lot of people were embarrassed when they were turned away.
The pool area is a bit busy, but the hotel sandy area was great and had lots of room. No problem with sunbeds at all. The hotel WiFi is very slow and only operates around the 6th floor bar area for about 10metres. If more than 10 people are in the area, then forget about using it.
The hotel is located at the furthest point on the promenade connecting Los Cristianos, Playa de Las Americas and the Riu hotel. if you are elderly, infirm or have small children, then its a long walk to other bars / restaurants. We didn't mind, as it kept us fit.
The evening entertainment is very basic and more suited to elderly clients. Daytime entertainment doesn't exist. I didn't mind though as I wanted a quieter holiday.
Overall a disappointment as it is not to Thomson's platinum normal standard. I think the hotel has tried to tick the boxes to obtain platinum standard, but its smoke and mirrors.
PS watch out for the cats using the Riu's sandy area as their litter tray !!!!
- Official Description (provided by the hotel):
- * Located on Costa de Adeje* 9 storey building* Located on the seafront * 21,000 garden * 150 m from Playa del Duque beach * Entertainments and shopping centre are within 1,8 km distance in La Caleta * 22 km from Internacional Airport Reina Sofía Tenerife Sur (TFS) * 150 m from a bus stop * The hotel has been completely refurbished in spring/summer 2015 * Accepted Credit Cards: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Riu Palace Tenerife Adeje
- Hotel Riu Palace Tenerife Adeje