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Review of 1033 Villa Laura

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Overview
Villa -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Nerja, Costa del Sol, Province of Malaga, Andalucia

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
JulieS402...
Bradford, United Kingdom
1 review
“Very Very Basic. Poorly equipped for 8 people”
Reviewed September 5, 2015 for a stay in August 2015

This villa was meant to be equipped for 8 people, there were only 3 old plastic sun loungers, there were only 6 cups in the kitchen, luckily we brought our own.There was a metal BBQ which which was seized up so it could not be used. The sun umbrella was broken when we arrived and we told the vendor the same day,but on the morning of our departure tried to withhold our bond of 225.00 euros, luckily we had a member of our family who speaks Spanish fluently so we did get our bond back. WOULD NOT RECOMMEND this villa.

How helpful were the directions to the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: the pool but it was very small.
Liked least: the lack of equipment provided in the villa for the money we paid.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 6, 2015
At SSR we like to excel in quality and communication and strive to improve all our properties based on the comments received.
At SSR we like constructive reviews both positive and negative if required.
As you can see from the photos, the villa is in a very good location with great offerings for up to 8 people. We will purchase more sunbeds, however due to the space around the pool it is not possible to fit sunbeds for 8 people, however we do have chairs for up to 12 people and plenty of seating space.
In the kitchen we provide glasses and cups as needed. Those are easily replaced and we understand some will break.
Now to the real facts: this family left the house is an unacceptably dirty condition. There were signs of someone being sick in one of the rooms and we had to clean the walls, the wardrobe and even the curtains as they did not clean it up properly. At no moment the client called Spain Sun Rentals to inform us of their problem with the umbrella or the cups so we could replace them. They informed the owner but she did not realised what happened until last day. There were missing glassed and crystal wine glasses from the kitchen (suspected broken) but were not reported. The only person that spoke Spanish was with the bus party on the last day. The owner at no point would have kept their deposit in full, was not even mentioned!! So in summary, we do not recommend these clients to any other villa owners.

In contrast, the clients that arrived after are a lovely family. They had a problem with the window in the bathroom. they call Spain Sun Rentals and the same day the owner when to check the problem and replaced the window the following day. Our job is to provide quality villas to our clients. We are aware things happen and are here to solve them, as long as they communicate them to us.

Best regards
Spain Sun Rentals
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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2 guests
Adults2
Children0
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