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“Disappointing”
Review of Paraje la Lambra

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Paraje la Lambra
Ranked #12 of 17 Hotels in Jaen
Newbury
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Disappointing”
Reviewed June 17, 2014

I was totally won over by the on-line pictures of this hotel and was determined to stay there. This was not a good decision. The hotel was very difficult to find its location very remote. We were welcomed by a very pleasant young man who showed us to our room, which was small but adequate. It appeared that we were the only people booked in despite on-line encouragement to book early to avoid disappointment. The surroundings of the hotel were grim - a very small patio containing two or three tables was the only developed outside space - beside this the whole area surrounding the hotel was of a similar quality the the unmade road by which the hotel is reached. The pool is on the opposite side of this road which is a public route used by quadbikes. The pool itself was closed surrounded by rough grass and weeds - it was June and very hot but we were advised that the neglected pool area which was barely visible through the six-foot wire fence would not be available until 'high season'.My daughter negotiated with our booking agent and we left the hotel. The manager had arrived by this time and agreed that there would be no cancellation charge, although he was clearly puzzled by our disappointment.

Room Tip: Sadly I cannot recommend thia hotel to fellow travellers.
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Trudie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Fernando G, Director General at Paraje la Lambra, responded to this review, November 13, 2014
Google Translation
Respecto a esta opinión, quiero aclarar mi discondormidad. Con todo el respeto a esta pareja extranjera, como así creo que me comporté con ellos, no comparto, si la traducción es correcta, la mayoría de su comentario. Las dimensiones de la habitación está por encima de la reglamentación exigida para un hotel rural de tres estrellas como éste. Es cierto que ese día, la ocupación era baja, pero no creo que sea culpa mia que la pareja se dejará influir por la fiesta flamenca que aparece en la foto de la piscina, como me dijo y como ella esperaba que hubiera. Este año en esas fechas, primera quincena de Junio, no era posible abrir aún la piscina porque el tiempo no lo permitía, hacia frio, por mucho que se diga, día caliente. La piscina esta a excasos cincuenta metros del hotel, y está cercada al igual que un encinar que la rodea, porque es obligatorio. El camino que lleva al hotel acaba en unos100 metros de camino que efectivamente no está asfaltado porque es monte bajo protegido y no está permitido asfaltarlo. Las fotografias del hotel que se pueden ver en nuestra web, www.lalambra.com son reales, hechas desde el mismo hotel o desde las habitaciones, las vistas de la dehesa y el interior del hotel creo que difiere bastante de los adjetivos que se mencionan. Hablé personalmente con el agente para buscar otra opción en Baeza o Ubeda, muy cerca del hotel, dos veces al menos. Lo que no creo que sea justo es que después de estar alojados desde a mediodia hasta por la tarde, de usar la habitación y de pasar la mitad del día allí, no se mencione al menos que NO SE COBRÓ NI UN SÓLO EURO por esta reserva. No fue una cancelación como tal, ya que para cancelar no hace falta alojarse todo ese tiempo, se trató así y se acordó con el agente que tampoco hubiera comisión. Todo para intentar que estos clientes encontraran otro sitio en la ciudad de Baeza o Úbeda, ya que un hotel el el campo es eso, un hotel en plena naturaleza.
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  • Sleep Quality
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  • Rooms
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  • English first
  • Spanish first
  • Any
English first
Washington DC
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 20, 2014

Out of all the hotels that we were staying at in Spain, I was perhaps most excited for this one. Located in the middle of the countryside, and with a website entirely in Spanish, I thought that this would be a great adventure for my partner and me. It was an adventure, but not really one we were expecting.

We drove out to the hotel, following the numerous signs that start in the nearby town, and arrived to find a field populated with Spanish families enjoying the warm weather. We drove up to the hotel, but it looked eerily deserted. I'd made the reservation online, and received a confirmation, but no one seemed to be at the hotel: the doors were closed and locked, the windows had the blinds pulled down, and there were two lonely cars parked nearby. We knocked, and waited, and knocked again, and waited again, but no one ever responded. Eventually we turned around and headed for nearby Ubeda to find another hotel for the night. It was such a disappointment!

  • Stayed March 2014, traveled as a couple
    • Service
Helpful?
1 Thank zambixi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Fernando G, Director General at Paraje la Lambra, responded to this review, November 13, 2014
Google Translation
Ante todo, piido disculpas a los titulares de esta reserva y espero que comprendan mi respuesta. Fue la primera reserva que recibimos después de instalar en nuestra web un motor de reservas de Guestcentric. No disponíamos de ningún motor y debido a un problema en la configuración del programa, el cuál pude saber después, su confirmación de reserva no nos llegó, ni tuvimos idea alguna de esa reserva hasta después de la fecha. Nuestro hotel es un establecimiento rural y a veces, si no esperamos reservas, como este día, podemos estar atendiendo a nuestro poni, haciendo algo en la bodega, o en alguna otra cosa, confiados y con la puerta cerrada, si es entre semana. Sólo me queda el malestar de no poder haberlos atendido, ya que si hubieran llamado por teléfono les abriamos recibido y podria haber intentado suplir el error durante su estancia, aunque entiendo su marcha.
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Additional Information about Paraje la Lambra

Property: Paraje la Lambra
Address: Canena-Arquillos Km.3 | Canena, 23430 Jaen, Spain
Location: Spain > Andalucia > Province of Jaen > Jaen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #12 of 17 Hotels in Jaen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Paraje la Lambra 3*
Number of rooms: 11
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