Having pre-booked through an agent late last year, selecting a sea view room and paying in advance, we expecting everything to be sorted on arrival. Unfortunately we were told firstly that we hadn't paid, and secondly were given a room without a sea view. We were then told that the hotel was fully booked, but after seeing presumably a manager we were told that we had paid and given a fantastic corner room on the top floor with magnificent views. Other guests were also complaining they had not got what they had booked.
So after a bad start they did redeem themselves, but it does give a bad impression. We also had more than a few small ants in our room.
We have stayed here before and booked again because the rooms are comfortable, the price is right, and the hotel is in a great location. We may think again before booking next year though!More
- Free Wifi