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“Don’t judge the book solely by it’s lovely cover!”

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DoubleTree by Hilton Hotel Resort & Spa Reserva del Higueron
Ranked #11 of 37 Hotels in Fuengirola
West Malling, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Don’t judge the book solely by it’s lovely cover!”
3 of 5 bubbles Reviewed July 8, 2012

Well, how best to review and inform you of this nice new hotel? I wouldn't want to pull it to pieces, because it’s basically a very nice place, but I’d also hate for you to be unarmed and un-forewarned about where you’re heading for.

The hotel has only been open for a month, and it’s newness shines through in many ways; but not all of those are great! Everything is new and sparkly and all the better for that, but here are some things you need to look out for:

Location: unless you’re happy to stay in the hotel all week, or pay for taxis everywhere, you really do need a car. Not only is it a kilometre or more from anywhere (yes, anywhere, other than residential property), it’s also built into the side of a very steep hill, parts of which must be close to a 1:1 gradient. Our hire car, for example, albeit small, wouldn’t climb the hill in anything other than first gear.

Lack of information: we were left entirely to our own devices in working out what the hotel had to offer, where it was, how to use it, etc. This ranged from the parking (we unwittingly parked in the adjacent sport club car park all week as nobody told us that the hotel car park was separate) to watching everyone, including ourselves, walk through the main restaurant area in swimming costumes from the ground-floor pool every time we needed the lavatories, simply because there was no sign pointing out another set of well-concealed facilities right by the door to the pool. No information was available in the rooms other than restaurant opening times, so we had to guess at what might be possible, or ask, every time we wanted something. All they need to do is to give you a printed sheet in the bedrooms, and put some signs up around the hotel. It’s not a big ask.

The staff: almost all the staff were happy, friendly, and smiley. However, it was fairly obvious that only a very small proportion of them had ever worked in the service or entertainment sector. Many of them simply hadn’t a clue how to fulfill the most basic functions (such as serving drinks!), and if you pushed them even slightly, they got huffy. The hotel was very quiet during our stay, but even with only 5 tables occupied in the self-service restaurant, the two waiting staff were running around like ants, looking incredibly flustered, and asking us to wait for drinks, as they were “very busy”. I dread to think what it’ll be like on a busy evening/week unless they up their staff levels and include some with experience.

The facilities: If you look at the hotel’s website, you’ll see a vast array of facilities available to the guests. Except….they’re not. Well, not all of them. That lovely pool which you can see from the balcony shot where a lady is sitting in her complimentary bathrobe? Yes, it’s there….but you can’t use it! It belongs to the sports club and is off limits to the hotel guests unless you pay some absurd surcharge (€31/day, I heard). There is also, apparently, an “exclusive” beach club for hotel guests. Bear in mind though that the hotel shuttle (aka Wally Trolley, aka Tourist Train) will drop you in the vague vicinity of this place, but not tell you where or how to get to it. You have to work that out for yourself when you get there, it seems. Better perhaps to use one of the many alternative, and cheaper, beach areas, where you can rent the same sunbeds and the same parasols for less. And don't trust the times for the train which reception give you. They're wrong! (and we have the missed journeys to prove it!)

At the hotel, there are sunbeds around the lovely infinity pool on the roof, and more by the other pool in the Palm Garden. Be aware however that there is NO shade in the Palm Garden, neither fixed nor portable, other than a small number of beds under a ledge. The entire area gets very very hot in the afternoon, so unless you’re impervious to extreme heat or to the invasion of the dreaded melanoma, you’ll need somewhere else to hide. There simply aren’t enough, appropriate sunbathing facilities for a full hotel (where you can’t walk to the beach). We watched people queuing for beds over the weekend.

We experienced a few teething troubles with our room (leaking shower, blown light bulbs, aircon not working, and more) and most of these were fixed fairly quickly, although it did take us 4 attempts and a strop in the reception area to get the balcony light fixed. Given the newness of the hotel, we were happy to put this down to an overdue snagging list; until the hot water failed, for several hours. Guys, that’s SO 1970s!

Just one last point. Before we set off, we read somewhere that there were irons and ironing boards available, so we didn’t bother standing in front of the TV at home pressing clothes which we were only going to crush into a holdall. However, we were wrong. There are no irons, ironing boards, or ironing facilities available to guests. But hey, look on the bright side. They’ll do the ironing for you! And it’s only €5.30 a shirt!!

Overall, it’s almost lovely. Some small, and easily-achieved, attention to detail and some honesty on the website would put this place completely back on the right track.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank CAPP0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (173)
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English first
Copenhagen, Denmark
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 8, 2012

At time of writing, my 15 year old daughter and I are at the hotel. Having so many positive things to say about the hotel, I felt compelled to write a review even before we leave.
According to the (very hospitable and service minded) staff, the hotel is brand new (opened May 2012). It shows, and I beg of the staff to keep it looking like this in the future!
Coming from Denmark, the design and building quality is very much appreciated. Danes recognize the great detail and care that has gone into making this hotel very chic, modern and awesome.
I mean, an Austin Healy in the reception area says it all!
The service with a free tram to the beach is perfect. The free access to the incredible sport club and fitness area in the bottom is too. As is the free wireless through out the hotel. The two pools (rooftoop, infinity pool and bottom garden pool) are perfect, clean and inviting.
The hotel evening buffet is exquisite and with the nicest grill master!
There's really nothing negative to say about the hotel! I for one, will most definitely return.
Note, the rooms are designed in a way that bathroom privacy is low ;-)
Tip: Rent a car when here. Prices are low, the hotel has a garage and you get to see so much more of the area. And stay away from the most touristy parts of Fuengirola!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KimZtar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 7, 2012

Good breakfast, rooms, pools, spa, sport facilities and location.

Management needs to pay more attention to detail to make it incredible.

Only negative thing is that toilet , shower and bath are open in the room, of looks cool, but there is not privacy .

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Opinar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romford, United Kingdom
1 review
5 of 5 bubbles Reviewed July 4, 2012

I visited this hotel with my boyfriend on the 10th June 2012 for 5 nights. The Hotel wasn't very busy at this time as it had only been open for a week or so, which was nice as we didn’t have to fight for a space by the pool.
We had a lovely stay here, the hotel was very clean and modern, our room was cleaned everyday and the view from our balcony was beautiful. The rooftop infinity pool was the best part of our holiday, we spent everyday here and must have taken around 40 photos of it. Really is amazing!!! The sun loungers were huge comfy beds with dozens of cushions to laze about on. The bar by the rooftop pool was reasonably priced (for drinks not for food) and the waiter/waitress were very helpful and efficient.
The Hotel wasn't really within walking distance to anywhere and is situated on a steep hill, so we had to get cabs every evening, but this wasn't a problem. We probably would hire a car if we went again.
Hotel had a few teething problems, we had issues the payment of our room and the hotel staff do not speak a lot of English, but we soon got there in the end and they were very polite and always happy to help.
Would definitely recommend this hotel for young couples / friends who want a relaxing break.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarenL958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, England, United Kingdom
Level Contributor
1 review
5 of 5 bubbles Reviewed July 2, 2012

This place was an absolute dream we were waiting for something to be wrong but to our delight things just got better!!! we arrived 3 1/2hrs early for check in but they rushed to get a room ready for us within about 20mins after supplying us with towels and letting us go to the pool advising our room would be a couple of hours which we expected anyway! when filling out ur details for checking in you sit in a lovely lounge with free wine/champagne/coffee/water. The superior room was gorgeous lovely shower, the breakfast we had included was just gorgeous massive selection of whatever you could want even dohnuts!! the infinity pool was just beautiful and the most comfortable beds to sunbathe allow you to spend more time chilling by the pool the bar is not expensive atall soft drinks were no more than 2euro and corona/other beers 3.50. You can also buy snacks or meals here, from the resturaunt where breakfast is served or a lovely place which has put a new spin on apple pie and ice cream by far the best ive ever had!! Right by the gym best apple pie in the world is the out of this world gym/spa/indoor pool we have been to a few gyms and this squashes them all it had the newest versions of techno gym equipment! The staff in every area of this resort were so lovely and friendly and most spoke good english! we took the shuttle bus to the beach a few times and were amazed how good the food was and how cheap we visited a tapas bar and each had some with a bottle af san miguel all for 6euro!!! definately worth a walk along the beach lovely views aswell! I could really go on and on about how amzing this place is we will definately be returning hopefully they dont realise how good they are and shoot the prices up!!!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matherf4cker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 1, 2012

We arrived on 13 June and the hotel had only been open for a week. There were a few teething problems in the restaurant on the first couple of evenings, for example they didn’t have a wine list. However other aspects of the hotel more than made up for the minor niggles.
The roof top infinity pool is fantastic, so comfortable and clean and the bar area is a real wow! We totally chilled out during our weeks stay.
I totally agree with Mark Q’s comments about the lack of privacy with the toilet facilities, I have been with my husband for 27 years so not a problem for us, but could be a little uncomfortable for some to say the least!
Breakfast is great and Carmen the lady who cooks is so lovely and friendly. Dinner was ok, loads of lovely salad and lots of different options to choose from but just not very exciting. Got bored and ended up eating out on our last two nights.
Tips – the hotel really isn’t within walking distance to anything much. There is a shuttle bus that takes you down and picks up from the sea front every hour. The driver will stop at the train station which is just before the sea front. Trains run every 20 mins like clockwork and very reasonably priced. We got a train into Malaga for the day, it’s fabulous, we visited the Cathedral, Roman Ruins, Picasso Museum, gardens, loads to see and do. We also got a train to Fuengirola which takes 10 mins and then a bus to Mijas another 10 mins this was another great day out.
We also used taxi companies, Benalmadena Pueblo is a typical Andalucian village and is only €13.50 to go and €7 to come back (don’t ask me why the defence the taxi driver couldn’t say why) and a taxi to Mijas is €20 each way, both great for a meal out at night.
Just like to say thanks to Lucia a really great receptionist who helped us out with our transfers, nothing too much trouble for her and the lovely Miguel behind the bar.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bev D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gibraltar
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed June 30, 2012 via mobile

Being a brand new hotel, the cleanliness of the place was the first thing we noticed, freshly decorated and very modern. The 'modern' layout of the room however was a slight negative. We opted for the Superior room and expected much better than we got. The bath is in the bedroom (not so bad) - but the toilet is basically a glass cupboard in the corner. Thankfully we've been together for a while so this wasn't a problem, but a new couple might not enjoy sharing those private toilet moments!

We visited the roof top pool which was fantastic, but it wasn't so great that there was a private party so it was mostly out of bounds to paying guests. A beer and a vodka and lemonade was €18.50 on the rooftop too - so bring the credit card.

Overall it's a great hotel with lovely pools, but I'm not sure of the 4* status - small rooms and poor facilities - our mini bar was empty and we were told they had no ironing facilities. It's priced about right at the moment at around €70 per night - when this increases I'm not sure I'd be so quick to return.

On a final note, the walk to the beach is a shocker - one of the steepest walks I've done, walking down was bad enough - but thank god there is a free shuttle train to get back!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mark Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Resort & Spa Reserva del Higueron

Property: DoubleTree by Hilton Hotel Resort & Spa Reserva del Higueron
Address: Avenida del Higueron, 48 | Autopista Costa del Sol, Salida 217, 29640 Fuengirola, Spain (Formerly THB Reserva del Higueron)
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Fuengirola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Fuengirola
#7 Luxury Hotel in Fuengirola
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Resort & Spa Reserva del Higueron 4*
Number of rooms: 177
Official Description (provided by the hotel):
DoubleTree by Hilton Resort & Spa Reserva del Higueron is located near Malaga and Marbella, Spain, vibrant cities on the Costa del Sol. This private resort is in a tranquil area with stunning sea and mountain views, and is exclusively for adults 16 years or older. ... more   less 
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Also Known As:
DoubleTree By Hilton Hotel Resort & Spa Reserva Del Higueron Fuengirola, Costa Del Sol, Spain

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