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“Could do better - not 4 *”
Review of Hotel Las Palmeras

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Hotel Las Palmeras
Ranked #29 of 37 Hotels in Fuengirola
Reviewed May 20, 2013

Firstly we had a fab holiday and this hotel is in a great location & very clean but............weeks before we arrived I emailed the hotel at least 3 times before i got a reply, requesting a lower room as i have a phobia of lifts. When i did eventually get a reply after I emailed in spanish mind you! they advised that 2 rooms on the 3rd floor were available. Guess what when we got there they had allocated 2 rooms on the 8th floor - now given the 1st floor starts on the 3rd - this meant me having to walk 11 floors with 3 flights between floors - not a good start. However i must say as soon i advised of our requirements we were offered a choice of rooms on the 3rd or the 1st - I took the 1st which overlooked the very noisy nightclub. It was either that or never make it to my room, What really gets me is they seem to forget we paid them over £1000.00! just for the 2 rooms - 7 nights (booked flights ourselves) We stayed all incl - the food was average/good, No show cooking as you would expect in a 4 star, and not much veg or potatoes but what was there was nice and not a bad variety. As always in spain not much choice on the desserts, but fresh fruit was very nice and the traditional spanish rice pudding and caramel dish were both good too. The food was as others say on here, at best warm, never hot even if you were 1st in. There were no snacks between meals as in most all incl i have stayed at but hey ho - if you wanted something at the bar such as a packet of crisps or a decent vodka you could pay and get 50% discount. There was not much choice of alcohol & what there was, was dreadful on the AI so i wouldnt advise booking this as quite a lot more to book this as opposed to full board . The hotel advertised a day and night time entertainment programmme - but this was non existent and given the hotel was rather full i would have expected something to be provided both during the day and the night. The weather was awful so we could have done with this. Rooms were nice but as others also say very dated and no english channels on the TV only news, no tea/coffee making facilities either - come on Las Palmeras get into the 21st century - I felt sorry for families with children nothing to entertain them and no TV when it was raining and blowing a gale. Overall we had a nice stay as we know the area and could get out and about, would i stay again probably if the hotel took note of paying customers suggestions/comments - one last thing is that we found the staff very nice in the restaurant and Antonio on the bar but the others need a course in customer service and not make you feel a nusiance when asking for a service you have clearly paid for that is not cheap in comparison to other hotels in the area.

  • Stayed: May 2013, traveled as a couple
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1  Thank jabba1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieves B, Revenue Manager at Hotel Las Palmeras, responded to this reviewResponded May 29, 2013

Dear customer:

We are delighted to know that you enjoyed your stay with us even in some respects ho have fallen short of their expectations, which we regret.

However we would like to clarify that according to their preferences we assign rooms 103 and 107 which are located beside each other on the first floor, but upon arrival at the establishment requested a room with double bed (in the plant where rooms 103 & 107 are located not have double beds), then were offered the following possibilities:
1.-Accommodate you in two rooms on the 3rd floor, a room next to each other and one of them with double bed.
2.-Leave one of the rooms on the first floor and one on the 3rd floor (with double bed).

And you chose.

For our part we always work to satisfy as much as possible all the requirements of our clients as here.

But take note of all your suggestions and thank you because they help us to improve the quality of our services. For further communication please let send your requests to the following e-mail: nieves@hotel-laspalmeras.com.

We hope to have you with us again.


Sincerely,


Hotel Las Palmeras

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556 - 562 of 1,308 reviews

Reviewed May 19, 2013 via mobile

Stayed here on numerous occasions, and can't wait to return at the end of the month, this hotel has never let me down, I honestly think some people are just to picky, if you don't want a lively resort then choose somewhere quieter. I can't wait to get there, see you soon hotel las palmeras :-)

  • Stayed: May 2013
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3  Thank sueTenby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieves B, Revenue Manager at Hotel Las Palmeras, responded to this reviewResponded May 20, 2013

Dear customer:

We are also delighted to have you, and we greatly appreciate you to share your experiences with the community of Tripadvisor, also we encourage you to follow us on Facebook to be informed of all our promotions. We hope to return soon.


Sincerely,


Hotel Las Palmeras

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Reviewed May 17, 2013

worst hotel I ever stayed - unfriendly staff - chance of being mugged - food is shocking the resort is not nice - I would never ever return to this hotel or resort - the pool area is not good - rooms okay but a decent nights sleep requires a view of the car wrecking yard - enough said! the golf is fantastic in this part of spain the course test the best golfers and the driver should stay in the bag all holiday - just wish I had not stayed here!

Room Tip: high up facing the bashed up cars the view is rubbish but u will get a great nights sleep
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  • Stayed: May 2013, traveled with friends
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4  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieves B, Revenue Manager at Hotel Las Palmeras, responded to this reviewResponded May 20, 2013

Dear customer:

We appreciate your trust in choosing us. We deeply regret not meeting their expectations in service buffet, offering good value for money with a variety of hot and cold according to taste a wide range of audiences. Also inform our staff of your comments.


Sincerely,


Hotel Las Palmeras

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Reviewed May 17, 2013

The Las Palmeras is central to everything, bars, shops, restaurants, cafes and on the beach. My last review of this hotel mentioned the noise until 4 am but this time we were at the back of the hotel and couldn't hear anything. The hotel is still big and spacious, including the rooms but is ready for a spruce up, it is very clean though. The staff weren't overly friendly apart from in the restaurant where they always had a smile on their faces. Again the bar staff were doing us a favour serving us and it's probably this that lets the whole hotel down. It closes early in the evening (and that's on the evenings that it is open) and we were told to go to the bars across the road but they were full of youngsters (well behaved) and extremely loud music. So it's forget a nightcap. I would however return again because of it's position and cleanliness.

Room Tip: Always ask for a room facing the sea, otherwise it's loud music or a car park outside
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  • Stayed: April 2013, traveled with friends
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Thank EssexMiket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieves B, Revenue Manager at Hotel Las Palmeras, responded to this reviewResponded May 20, 2013

Dear customer:

First of all thank you for your comments as you have seen as we will always attentive to the suggestions of our customers to make your stay as pleasant as possible. We take note of your suggestions about our bar since you will be verified as we are always keen to improve our services, listening the needs of our customers. We invite you to follow us on our facebook page to be informed of our promotions and hope to have you with us again.


Sincerely,


Hotel Las Palmeras

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Reviewed May 16, 2013

just back from a week stay at this hotel just as well i have another week of work as need to catch up on sleep,so if your looking for a relaxing holiday bypass this hotel,the noise from the pubs across the road didn't stop till around 6am then came the rubbish lifter then the road cleaner.we were originally going to go all inclusive but then decided on half board lucky escape as there was basicly no entertainment no pool bar and no snacks between meals it was full board with drinks thrown in , the food was very average and Luke warm the waiters not friendly at all made us feel like intruders on entering canteen i say this as what it reminded me of we gave our room number on entering though was disturbed another 4 times to be asked for room number again every night we were there .you have to pay for wifi parking internet cafe there is no tea or coffee making facilities in a 4* hotel you expect all this free ive stayed in better 3* in fact the hotel puerto along the road looks a better bet the only plus this hotel has is the room was ok and cleaners were excellent

Room Tip: stay away from front of hotel
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  • Stayed: May 2013, traveled as a couple
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Thank helen555_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieves B, Revenue Manager at Hotel Las Palmeras, responded to this reviewResponded May 20, 2013

Dear customer:

Thank you for choosing us to spend your vacation. We regret very much that you could not rest properly. We take note of your suggestions about the wifi and tea / coffee service. We welcome your comments because of helping us to improve the quality of our services and for future occasions please notify our reception desk the issue of noise in the room and they'll be happy to offer you another room in another area of ​​the Hotel.

Sincerely,


Hotel Las Palmeras

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Reviewed May 14, 2013

We have had 3 previous stays at this Hotel . The location is central for ease of access to the port .train station and bus station, It is also a good thing that around the swimming pool they remove towels from sun beds that have been unused for extended length of time so as to give other people an opportunity to lie down .I will be staying again in June 2013 I hope to have a room with sea view as you have a good sight of the port activities

Room Tip: Rooms on the south side are quieter"
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  • Stayed: September 2012, traveled with family
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1  Thank CJB500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieves B, Revenue Manager at Hotel Las Palmeras, responded to this reviewResponded May 15, 2013

Dear customer:


First of all thank you for having chosen and continue choosing Hotel Las Palmeras to enjoy your holiday. Also thank you to share your views with the Trip Advisor community. I leave my mail (nieves@hotel-laspalmeras.com) so you can send me the details of your booking in June and thus be able to consider your requests.


Looking foward to hearing from you soon.


Sincerely,


Hotel Las Palmeras

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Reviewed May 12, 2013

I travelled with a group of golfers 11 of us in total.
The hotel has a good central location in Fuengirola, close to the marina, beach, train station and bus ticket office. Our rooms were spacious and clean with the towels changed daily. I would agree with the previous review the breakfast did become a little bland but having said that the choice was good so by having something different each day helped to overcome this. The hotel is a little dated in certain areas although the pool area was getting a spruce up paint job etc whilst we were here i an assuming this will roll out through the rest of the hotel.
When eating out i would avoid the beach front bars / restaurants and instead either head back over a couple of blocks (more local setting) or go down to the marina for a lovely setting and food.
Outside the hotel after about 12 o clock midnight the pr / tout people try and get you into the different bars that are close by and you have to be firm but polite with them.
Very good location for travelling to different golf courses throughout the week.

  • Stayed: May 2013, traveled with friends
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1  Thank DazDarlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieves B, Revenue Manager at Hotel Las Palmeras, responded to this reviewResponded May 13, 2013

Dear customer:

Thank you very much for choosing the Hotel Las Palmeras to enjoy your golf vacation, we like to know that I enjoy our hotel especially the location you have in Fuengirola and rooms. We hope you come back soon and invite you to follow us on Facebook to be informed of all our suggestions and promotions


Sincerely,


Hotel Las Palmeras

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Las Palmeras

Address: Calle Martinez Catena 6 | Sea Promenade, 29640 Fuengirola, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Fuengirola
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#11 Luxury Hotel in Fuengirola
#13 On the Beach Hotel in Fuengirola
Price Range: $51 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Las Palmeras 4*
Number of rooms: 408
Official Description (provided by the hotel):
The Hotel Las Palmeras offers fully renovated, 400 double rooms, 10 junior suites and 6 rooms for wheelchairs. (The reservations of the Junior suite and adapted rooms are on request).Room Facilities:-Bathroom with hair dryer-Direct dial telephone-Satellite TV-Central air conditioning-Central heating-Safety deposit box (rental)-Mini-bar-TerraceAdditional Services:-Room service from 8 am till midnight.-Laundry service-Car rental-Exchange services-Excursions-Parking (rental - on availability)-Shopping gallery with boutique, Gift Shop-HairdresserOASIS Restaurant with capacity for 700 persons, offers you an International Buffet with breakfast, lunch and dinner with assorted hot and cold dishes.Also, we offer you our Salons Octogono, Espana and Colon with a capacity between 80 and 400 persons.In our piano bar El Tren , you can enjoy a pleasant atmosphere of our great range of cocktails. Coffee Shop situated in the "J" floor. Bar Piscina.Hotel Las Palmeras, 4 star hotel on the Costa del Sol with tennis court, games room with billiards and ping-pong. Mini-club for children aged 5-12 years (depending on availability and season).Squash, horseriding and water sports (surfing, diving, water ski, fishing, jet skiing, sailing, etc) can be practised in the surroundings of the hotel.Golf: several courses in the area.Outdoor swimming pool for adults and paddling pool with amazing views of the marina. ... more   less 
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Also Known As:
Las Palmeras Fuengirola
Palmeras Hotel
Hotel Las Palmeras Fuengirola, Costa Del Sol, Spain

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