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“A pleasant stay at Algeciras!!!” 4 of 5 bubbles
Review of Globales Reina Cristina

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Globales Reina Cristina
Ranked #3 of 12 Hotels in Algeciras
Macedonia,Greece
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A pleasant stay at Algeciras!!!”
4 of 5 bubbles Reviewed October 27, 2013

The hotel is located just in the right place at Algeciras. Placed among a great garden on the top of a small hill, providing excellent view of the sunrise.
We were located in the rooms nearby the pool, and the room was spacious with very good beds. The wardrobe looks old and it was, as it smelling a little humidity and musty. The ceramics on the floor in a few places were detached but the general opinion is definitely positive. The bathroom was big with all you might need, for a few days (the shampoo and the shower gel, could be better).
The main building was excellent. An old building from 1902, with nice lobby and very likable communal area. The restaurant was adequate for the visitors and the balcony in front the restaurant just great. Breakfast lunch and dinner were well prepared and always enough.
But the most important, the people who were working there were just great.

Room Tip: The rooms nearby the pool are spacious but quite noisy, The rooms at the central building maybe bett...
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  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank gousta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Reina Cristina, responded to this review, November 4, 2013
Dear guest
Thank you so much for sharing your experience about your stay in Globales Reina Cristina.
It seems you had an excellent stay and enjoyed what we had to offer.
We strive to adhere to our guests every need above and beyond their expectations and I hope this is what you encountered with us.
Thank you again for your review and we hope to welcome you back soon
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,069 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
Brisbane, Australia
Level Contributor
127 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed October 26, 2013

We were here for a 2 night stay while we went for a day trip to Gibraltar. This worked well. We caught a local bus from the bus station in Algeciras and it took nearly an hour to Gibraltar, which was fine with us. No hiccups at the border, a day of sightseeing, return bus trip, then taxi to hotel. The bus fare was only a few euros. This hotel was recommended to us for this purpose and it was certainly a good place to relax on the day we arrived. It has a large pool and grounds. A few obnoxious male spaniards around the pool made it a bit unpleasant for the rest but we weren't bothered. The meals can be a la carte or a buffet and everything is plentiful. The service at reception was a it underwhelming but the staff were very busy, they could have done with extra. As the hotel is quite spread out with wings, it is a long haul with luggage to your room but ours was very large and spacious. The wifi was also good. The creaky doors and floorboards were not so good. A big can of oil would have done wonders on a lot of the ones on our floor. We could ot close ours quietly even though we tried, and others simply didn't try. Besides that, everything was fine. It was also very reasonably priced and very good value.

Room Tip: We had a room on the first floor to the right of front.Lovely view. I wouldn't like one around...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Dianne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Reina Cristina, responded to this review, November 10, 2013
Dear guest

We appreciate your comments about our hotel, which help us to improve to provide better service and ensure that our customers get the satisfaction and above all a good memory of our establishment.
We take good note of its findings and hope they give us the opportunity to visit us again.

Best regard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astley, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed October 22, 2013

My daughter and I stayed here for a week.
Yes the only way to describe it is gods waiting room. The hotel itself is quite charming and clean and you can see that it has been spectacular in its time. However the food left a lot to be desired, although to be fair here was always something you could find that was ok even if it was only the very salty soups and salads. We found ourselves filling up on bread as the stews and meats all seemed to be of poor quality. What I would expect from a 2 or 3 star hotel. most of the clientele were retired (hence the title). The indoor pool was closed and I noted that the hotel replied to a review from Patricia who complained of the closed pool a week after we were there and told he that it was for maintenance which I don't believe as it was closed all week between the 27th Sept to 4th August, but it did open for a Children's party one afternoon !!! We also booked through secret escapes? I would advise anyone looking to go here to look at the area as there is nowhere else to go in the evening. I learnt my lesson and will investigate thoroughly before booking next time. Staff were lovely and helpful. Gibraltar was a great day out and only a couple of euros on the bus.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank jacqui290161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Reina Cristina, responded to this review, November 10, 2013
Dear Customer

Thank you very much for sharing the sensations obtained during your stay at the Global Hotel Reina Cristina. However, we deeply regret that the hotel has not lived up to what was expected.

We take note of all your comments as they are evaluated by our staff to be able to improve our services always focus on customer satisfaction.

Once again thanks for your comment, we will continue working hard to make our hotel is a better choice for our customers.

Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SE Asia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 20, 2013

An amazing colonial style hotel with wonderful staff and lovely food. We were looking for something relaxing,, special and Spanish which was also a good location for exploring - this hotel fitted perfectly. The food has a good mix but I was particularly impressed that there was a large selection of Spanish food including fish and seafood. The staff were friendly and helpful throughout and made us very welcome (Manoli was brilliant). Our room was traditional style which I loved but may not suit someone looking for something ultra modern but this hotel is about more than that! Lovely gardens too. Only downside is an understaffed bar leaving long waiting times whilst 1 person fixes cocktails for most people pre-dinner - more staff needed as there is only so much one person can do, however good. Will definitely be back there - a perfect stay!

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank roaminggnomesSEAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Reina Cristina, responded to this review, October 21, 2013
Dear Guest,
We would like to express my most sincere appreciation for your comments regarding the hotel and its surroundings. It was my pleasure to read that your experience in Globales Reina Cristina was satisfactory. The greatest motivation for us is to know that you found our service excellent. We will gladly let our staff know about your kind comments as they will give them confidence to continue increasing the quality of their daily services.
To receive commentaries like yours really encourage us to continue working hard for our guests´ wellbeing. We would love to welcome you back soon.
Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamphire
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed October 20, 2013

Our 3 night break at the Reina Cristina didn't get off to a great start, - an hours wait outside a slightly dodgy looking MacDonalds for the Hotel transfer, combined with some less than favourable Trip Adviser Reviews, didn't bode well for the service we were to expect....HOWEVER.. When we entered the Hotel gates things improved dramatically, Reina Cristina is a beautiful colonial style Hotel set in immaculate grounds.
At check-in we were offered a larger room by way of an apology for the delay in pickup & were more than happy with it, older traditional style bedroom furnishings, but spotlessly clean, with masses of storage space, a modern bathroom & a double balcony, there was no noise at night & we slept like logs, the Air Con could have a little more effective, but was adequate for the time we were there. There was also the added bonus of free Wi-fi.
Our next 3 days were mainly spent relaxing in the sun on comfortable loungers by the pretty pool. We ate & drank at the Patio Bar as well as in the Buffet, Food was nothing flashy but nicely presented & always served with a smile. Bar Staff were always cheerful & polite, despite not always speaking a great deal of English.
All in all, our stay at the Reina Cristina was amazing value for money, we booked a bargain break for some last minute sun, our expectations were not high, but we were very pleasantly surprised, & would definitely go back again.
For those who have poorly rated this Hotel, I would question just how much they paid for their trip, (everyone we spoke to were either staying with Secret Escapes or other such like bargain deals), you do get what you pay for & our stay at Reina Cristina was definitely worth far more than we paid for it, a great base for visiting Gibraltar & the surrounding areas, or for just unwinding in the Spanish Sun.

Room Tip: Always try for an upgrade, the best rooms are on the 2nd & 3rd floors.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Carole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Reina Cristina, responded to this review, October 21, 2013
Dear customer
We are extremely grateful for the time you have used to write here your experience in our hotel. It is a great helpful and a good motivation to all the staff know that customers are satisfied with our work.
We will note about the recommendation for the bar. We are always improving to give you the best service.

We hope to have you here on your next visit to Algeciras

Best regard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 11, 2013

Following a 6 hour delay from Manchester - (thank you Monarch) we stayed at this hotel 29th September for a week - we were ready to come home after the first night
Our room was something like you granny's granny would have lived with, dark painted cheap wood - scratched and chipped. A thin bed covered with an tired thin pink cover, and inexplicably a small fridge standing in the middle of the room, yellow inside - not dirty just old.
Everything about this hotel is tired, threadbare carpets cracked tiles, flaking paint.

We had two attempts to move rooms, eventually we paid a supplement for an upgrade. A slightly more stylish room - until we discovered we had one single wardrobe and no drawers - creased clothes all week.
The air conditioning unit was switched on, it sounded as if it was working but it blew only warm air - not what you need at 28 degrees - we asked for a fan. It arrived on the third time of asking.

The food quality in the buffet restaurant is so poor that we chose to eat out of the hotel, The bar lunches were better quality.

After some persuasion we were allowed to dine a la carte at a supplement - mistake.... our first evening in this restaurant was ended abruptly when a mouse ran in front of my husband. Our second attempt proved that the food in there was no better than the buffet - my "duck delight in a fruity sauce " was in fact a broiled duck leg with a cold lumpy white sauce with dried fruit - not a delight at all. My husband tried twice to enjoy his steak cooked to medium the second time it was returned from the kitchen still bleeding he decided to leave it.

The indoor pool and the gym were "out of service" for the full week.

The staff are friendly but there is no management presence in the hotel. We were given a bottle of sparkling wine as an apology for the mouse and bought a drink for the poor quality of food in the a la carte restaurant - a kind gesture but really they just need to sort out their issues.

I did seek an appointment with the General Manager to discuss my issues but she declined to meet me.

I booked this break through Secret Escapes, I am not sure that I trust them enpough to use them again following this horrible holiday at what they call a 4* hotel

  • Stayed October 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Reina Cristina, responded to this review, October 18, 2013
Dear customer

We appreciate your confidence in us and your opinion and we feel sorry about your not satisfaction with your stay in our hotel.
With the air conditioning, we had problems for a day and as soon as possible it was solved.
Our Hotel is located in the center of abig garden so the occasional presence of this type of situation is a bit uncontrollable. In spite of this we use pest control services.
As for the hotel management, we are not aware of your desire to express your dissatisfaction, to what we would have agreed without any inconvenience, as we do with customers who request it.
The rooms are being reformed in order to offer better conform and service.
The gym is open and the indoor pool was closed for maintenance.

Thank you again for your comment.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Norwich, United Kingdom
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

Truly a unusual experience if you have been use to modern hotels. Built around 1902 this hotel is just three floors high in true Spanish style with big tiled over hanging roofs and good size rooms with high ceilings, limited air con but room fans supplied. All situated in large grounds with swimming pool. Food of a very good standard buffet style with good variety of choice. Wine (house very good from around euro 8.50 bottle) and drinks at very reasonable prices. Staff all very helpful and friendly.
Immediate area is a port town which has built up around the hotel but there are plenty of places to visit all with in about 100 km area, Gibraltar, Cadiz, Ronda, etc.

Room Tip: Request room with balcony upper floor.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Malcolm021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Director de Relaciones Públicas at Globales Reina Cristina, responded to this review, October 18, 2013
Dear customer

Thank you very much for your comment and also the help provided to other Tripadvisor users providing such a positive experience in our hotel.

It is always gratifying to know that customers are satisfied with our service.

We hope that on your next visit to Algeciras you deposited again your trust in us.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Globales Reina Cristina

Property: Globales Reina Cristina
Address: Paseo Conferencia s/n, 11207 Algeciras, Spain
Location: Spain > Andalucia > Costa de la Luz > Algeciras
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Algeciras
Price Range (Based on Average Rates): $
Hotel Class:4 star — Globales Reina Cristina 4*
Number of rooms: 188
Official Description (provided by the hotel):
The Globales Reina Cristina in located Algeciras, Cadiz and just a few kilometers from the resort of Tarifa famous for its beach and surf, and just a few minutes’ walk from the gateway to Africa that is the port of Algeciras. The hotel has 168 elegantly decorated guest rooms and boasts beautiful architecture that reflects its rich history. The Globales Reina Cristina is a true paradise within the city of Algeciras, thanks to its extensive gardens, stunning pools (indoor and outdoor) and it´s beautiful views of the Straits of Gibraltar. THE PERFECT LOCATION FOR YOUR EVENTS The Globales Reina Cristiana can also provide all the services you may require for business meetings, conferences and other events. The hotel has a dedicated events team available to help you arrange your wedding, banquet or events within the unbeatable setting of the city of Algeciras. There are 8 function rooms available for weddings, banquets, or events. There is Wi-Fi and ADSL available throughout the hotel and there executive rooms available for those travelling on business. ... more   less 
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Also Known As:
Reina Cristina Algeciras
Algeciras Reina Cristina Hotel

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