I live and work abroad and I only come to Romania for holidays. This november I travelled a lot around Romania and also stopped for a weekend at Cota 1400 - Sinaia. Picked up this hotel for two reasons. First - the location - away from the hussle and bussle of the town and second for the value of money - not expensive at all.
Everything has been second to none, except the reception personnel who almost ruined a beautiful stay. By all means, the rest of the personnel were excellent: waiters, housekeeping, but not the reception - very disappointing. I myself work as a Front of House Manager and found in particular the staff at the front desk a let down. There has been no welcome, no smily faces, no willingness in assisting or helping, just a sharp and desinteressed attitude. I have paid in numerar upon arrival my room and my sister's room for two nights - of course in advance. When I had to check out the receptionist on duty has asked me to pay again for one night. It has taken her half an hour to discover that was their mistake!!! What I would strongly recommend is to ask for a statement or a bill or something to prove the payment...
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