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Orizont Hotel
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Reviews (148)
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All reviewslarge windowsromanian restaurantvery nice hotelspa areawonderful spaperfect place to relaxbig parkinglarge swimming pooljacuzzi and saunaincluded in the pricesmall towntraditional foodwinter sportsclean roomshotel is locatedparking placefresh air
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80 - 85 of 148 reviews
Reviewed July 4, 2014 via mobile

Hotel in a beautiul location but in a desperate need for total refurbishment. Staff doesn’t speak much English, chekout took almost half an hour, breakfast food nowhere close 4 star standard – limited choice, the cheapest low quality stuff, most of the cooked breakfast offerings sevred cold…
Cigarette smoke literaly everywhere – lobby, bars, restaturants, breakfast room and the corridors from which you enter your ‘non smoking’ room.
Hotel room and bahroom don’t meet 4 star standard either – old furniture, noisy aircon…
Prices in a hotel bar do match the 4 star hotel levels all right though. Good (and expensive) coffee served in lobby bar. The one offered as a prart of the b-fast buffet is clearly unnaceptable.
For a short stay related to a business conference it is acceptable – in all other cases my recommendation would be to aviod it.

Stayed: July 2014
1  Thank Michalt74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrei M, Public Relations Manager at Orizont Hotel, responded to this reviewResponded July 3, 2015

Dear Michalt74,

I would like to thank you for taking the time to write your review on Tripadvisor, which is certainly helping us to identify any criteria’s in order to keep and further constantly enhance our services for our guests. Because the Hotel Orizont Predeal considers guest satisfaction its primary mission, feedback from our guests is important.
We are disappointed to read that we failed to meet your expectations in several aspects and sincerely regret that the latest performance in the hotel was not what you usually expect. Let me assure you that we have thoroughly discussed the critical aspects as the unsatisfactory check-out process, the prices in the bar and the unreliable food at breakfast with the employees and supervisors concerned in order to prevent similar future occurrences and to ensure a consistent level of service.
Our goal is to deliver high-quality hospitality to every guest on every stay, starting from your arrival at the hotel until departure. I am truly sorry we did not meet your expectations on this occasion.
Concerning our breakfast offer you can see in the vast majority of guest reviews that it is anything else than the "ordinary" hotel breakfast - we always try to offer the best possible product and service.
We understand your disappointment and frustration, but hope to be given the chance to demonstrate our dedication to a personal and guest-oriented service culture, for which we are known for. Your feedback with regard to our facilities and services is extremely important to us and allows us to continually monitor and improve our services.
I really hope that we can win back your trust in us and look forward to your upcoming stay.
Thank you once again for your feedback and we wish you a great summer ahead. We would of course be very grateful if you could give us another chance to demonstrate that your experience has been an exception and not our usual standard. If I personally can be of assistance to you, please feel free to let me know at any time. It would be a pleasure to have you as our guest again one day.
Please do not hesitate to contact our Hotel Orizont Predeal team or me at any time for any inquiries or help you might need.
We are looking forward to welcoming you back again soon. Until then we wish you all the best.

Yours sincerely,
Andrei Marin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014 via mobile

Nice rooms, restaurant, spa, lobby. But services could be better. Not that they are bad, but there is a room for improvements, being a 4-star hotel. Design is ok, quality of interiors also. Food is ok, coffee is very good :) Bathroom should have more supplies

Stayed: July 2014, traveled with friends
Thank Ronald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrei M, Public Relations Manager at Orizont Hotel, responded to this reviewResponded July 8, 2015

Dear Ronald W,

Many thanks for your recent visit to the Hotel Orizont Predeal and for sharing your honest opinion with us.
We are happy to read that you enjoyed particularly our rooms, our restaurants and our lobby.
It is a great pleasure to read that you highly value the exclusivity of the hotel distinguished by its interior design and our attentive and personal service culture. Furthermore, we are delighted that you find relaxation in our Orizont SPA. We are disappointed to hear that we fell short of your expectations and apologize for the inconveniences you experienced. At the Hotel Orizont Predeal, we aim to give every guest a personal experience and truly regret that this was not how you felt during your visit.
Your feedback is much appreciated since it will help us to determine potentials for improvement. Please rest assured that the unsatisfactory points have been thoroughly discussed with all employees and managers concerned in order to prevent future occurrence.
This summer again, we will offer various packages to experience the Hotel Orizont Predeal. It would be our pleasure to welcoming you back and to convince you without compromises of our dedication to service excellence.

Yours sincerely,
Andrei Marin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

High-level design hotel. The rooms are spacious, clean and very comfortable. Shower clean, spacious and comfortable. The hotel has a very nice spa with pool, Jacuzzi and sauna. There are two restaurants with reasonable food but not outstanding
Overall a pleasant hotel and very convenient to a variety of tours of this lovely area.

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank omer1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrei M, Public Relations Manager at Orizont Hotel, responded to this reviewResponded July 8, 2015

Dear omer1967,

I would like to thank you for taking the time to write your review on Tripadvisor, which is certainly helping us to identify any criteria’s that are well appreciated in order to keep and further constantly enhance our services for our guests.
We were delighted to read that you had enjoyed your time here and that you appreciated all of the small things that help to make the Hotel Orizont what it is.
It’s lovely for our team to be recognized as we do invest so much in them to create and deliver memorable experiences.
I especially liked very much your kindly words which captures very well our vision for Hotel Orizont Predeal and showed that we are perfect choice for variety of tours in our area. We really appreciate that you took the time to express your experience in such a detailed way and are delighted to read that you admire the performance of our team so highly.
Please be assured that I will forward your encouraging words to the entire team, since I am sure it will be motivating to continue our efforts into the same direction.
We are delighted to hear that we were able to meet your expectations. I also want to thank you for your kind comments about our rooms, our SPA and our restaurant.
It was a great pleasure to host you and we are proud that we were able to make a difference.
At the Hotel Orizont Predeal, we aim to give every guest a personal experience and to provide a quality of life that enables our guests to escape their daily duties. What a pleasure to see that we were able to leave such a lasting impression on you.
Please do not hesitate to contact our Hotel Orizont Predeal team or me at any time for any inquiries or help you might need.
We are looking forward to welcoming you back again soon. Until then we wish you all the best.

Yours sincerely,
Andrei Marin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014 via mobile

I stayed for 5 days as part of mountain bike trip and hade very good time at the hotel.
The location is good, the spa is great (dry and wet sauna 2 Jacuzzi and a swimming pool) and the food is also good


You have free wifi that works in the rooms
The hotel staff is very nice

Stayed: June 2014, traveled with friends
Thank ishalem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrei M, Public Relations Manager at Orizont Hotel, responded to this reviewResponded July 8, 2015

Dear ishalem,

Many thanks for your stay with us and your great feedback. I would like to thank you for taking the time to write your review on Tripadvisor, which is certainly helping us to identify any criteria’s that are well appreciated in order to keep and further constantly enhance our services for our guests.
I especially liked very much your kindly words which captures very well our vision for Hotel Orizont Predeal. I also want to thank you for your kind comments about our location, our Restaurants and our SPA.
At the Hotel Orizont Predeal, we aim to give every guest a personal experience and to provide a quality of life that enables our guests to escape their daily duties. What a pleasure to see that we were able to leave such a lasting impression on you.
We appreciate to hear that you have enjoyed your stay with us. It was a real pleasure to receive such a positive feedback! We will certainly share your comments with our team, who will be further encouraged by your positive comments.
Please do not hesitate to contact our Hotel Orizont Predeal team or me at any time for any inquiries or help you might need.
We are looking forward to welcoming you back again soon. Until then we wish you all the best.

Yours sincerely,
Andrei Marin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2014 via mobile

The old hotel was bought and modernized at a high quality standards, real 4 stars: 2 restaurants, SPA center, indoor pool, regular an deluxe room.
We ( me and my wife) go every year to spean a few days of total relax. We are glad to recommend this hotel to people that appreciate a good price/ quality ratio. Have a nice stay!

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Bogdan_Bunghez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrei M, Public Relations Manager at Orizont Hotel, responded to this reviewResponded July 8, 2015

Dear Bogdan_Bunghez,

I would like to thank you for taking the time to write your review on Tripadvisor, which is certainly helping us to identify any criteria’s that are well appreciated in order to keep and further constantly enhance our services for our guests.
We are happy to read that you enjoyed particularly our restaurants and our SPA Center. Furthermore, we are delighted that you find relaxation in our deluxe room.
We really appreciate that you took the time to express your experience in such a detailed way and are delighted to read that you admire the way that has been modernized so highly.
It was a great pleasure to host you and we are proud that we were able to make a difference.
At the Hotel Orizont Predeal, we aim to give every guest a personal experience and to provide a quality of life that enables our guests to escape their daily duties. What a pleasure to see that we were able to leave such a lasting impression on you.
Please do not hesitate to contact our Hotel Orizont Predeal team or me at any time for any inquiries or help you might need.
We are looking forward to welcoming you back again soon. Until then we wish you all the best.

Yours sincerely,
Andrei Marin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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