I was optimistic reading the hotel's website, and seeing photographs of the property, but my initial optimism quickly turned into extreme dissatisfaction with the gross mismanagement, poor service, and overall lack of quality of the hotel. Although the location is excellent, in the middle of the citadel in Alba Iulia, and the building itself is historic, I have nothing else positive to say about this hotel. From check-in to check-out, it was a comedy of errors.
First of all, they could not find my booking, which was made by the extremely efficient organizer of my tour in Romania, Medieval Tours, and when that was settled, I asked whether there was air conditioning, and I was told that the way in which the building was constructed will keep me cool at night! Unfortunately, such was not the case, as it was very hot in Alba Iulia, and I had to sleep with the window open, and even then, sweated all night long. if they can install an elevator, then they can surely install air conditioning. But they clearly do not want to. In fact, the management of this hotel is so tourist-unfriendly that the menu in the hotel's restaurant (there only is one restaurant!) is only in Romanian, and when I inquired as to the reason, I was informed that the management wanted it that way!
Now, for breakfast.....supposedly starting at 7am, on the 2 days I was there, I had to go into the kitchen and pull the waitress away from her mobile phone conversation in order to get coffee. Furthermore, the breakfast was very poor, meager in the extreme, and, such as it was, was not fully laid out until 7:30.
However, the worst experience was to find that the hotel had been taken over for a local wedding, which meant that the restaurant would not serve hotel guests, and so I had to go outside to find dinner. Then, at night, the hotel staff, for reasons behind my comprehension, held a party, drinking, eating, and chatting in loud voices on the lawn outside directly beneath my window all night long. Repeated calls to reception to complain resulted in no action being taken, and I had to tell the offending staff at 11 pm to find somewhere else to hold their party. They did...temporarily, as I awoke at 4am - yes, four in the morning! - to find them once again holding their loud and boisterous party on the lawn beneath my window.
Rooms are not cleaned automatically, as is indeed the case in any other hotel claiming 5-stars around the world. Much to my surprise, one morning at 9am, a member of the staff came to my room to ask if I needed anything. I could not comprehend what that could possible mean, and so I said no. When I returned to my room at 4pm, I found that it had not been cleaned. So I asked at reception and was informed that I had said that I didn't need anything in the morning! Incredible! So what did they do? Came and delivered me clean towels and that was it. Medieval service, indeed!
And so, this hotel should be avoided at all costs; for Romania, it is expensive, and offers absolutely no service and represents abysmal value-for-money. Or one can book the Hotel Medieval and receive medieval service.
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- Also Known As:
- Hotel Medieval Alba Iulia, Alba County