Just back from one of those experiences. I had eaten here a few weeks back and had one of the most pleasant evenings in the area. Now, I wasn't expecting afternoon tea in the Dorchester but decided to bring my mother here tonight and wished I’d kept my mouth shut now. Our waitress kept interrupting when we were placing our order.
SHUT UP AND WRITE OUR REQUEST INTO YOUR NOTEPAD!!
The fact that this was such a basic order added insult to injury to the whole affair. We didn’t order any complex fare just some simple toasted sandwiches, onion rings and some coffees. What could go wrong, right?
Well, I’m glad you’ve asked…
The sandwiches arrived, one was perfect the other without one of the fillings requested. I had a feeling this would happen as the waitress was busy chatting when the order was being placed. The coffees then arrived some time later but no sign of the onion rings. I reminded the waitress that I was awaiting the arrival of them and here’s where the fun began.
She waddled off and came back about 5 minutes later with a few scaldy looking onion rings in a veg dish. (They were previously served in an impressive display basket). The term ‘swimming in oil’ does not do justice to the culinary disaster presented to me. I couldn’t believe any self- respecting chef would allow such an abomination leave his kitchen. I still don’t. It doesn’t take a molecular gastronomist to make onion rings and a toastie. The only logical explanation was that the waitress forgot to take the onion rings from the pass, panicked and refried them when the chef wasn’t looking. Double and triple frying chips may be the latest trend by Heston Blumenthal wannabees but please don’t do this to onion rings. I offered one to my mother (I’m good like that) and she winced in disgust. Completely inedible.
THIS IS THE EASY STUFF FOLKS!!!
It took one of her colleagues to rectify the matter as she seemed to disappear after serving our order. Thankfully her colleague had more cop on and listened intently as we walked her through the evenings mishaps. This was textbook exceptional customer service as she recounted events, offered a solution and delivered an alternative. Faith in the Irish hospitality industry restored. As we were leaving we saw one of the most impressive burgers being served to an adjoining table. We will be back, eventually, but will choose our server more carefully.
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