I stayed at the Newbury Hotel with some friends, and was taken aback by the cold reception I got on check in. I was surprised that the receptionist demanded I pay in advance for the room. Most hotels take a security swipe of a card, and payment the following day. In any case I paid, and that was fine.
The room was spacious and adequate, and the bed was comfortable. As I have a bad back, I did appreciate the nice firm mattress. The lady I was sharing with did find a hair in her bed, which I removed and put in the bin.
The carpark is small, and the spaces are tight to get into, so I opted to use the public car park just down the road.
There was a problem with the hotel, and some confusion over the number of rooms booked. It eventually got sorted out, but only after one of our party threatened that we would all leave.
What surprised me at this point was the fact that the manager/ proprietor made no appearance. (he was having a pint, and watching from an alcove just the other side of reception.) This is my first ever experience of making a complaint in a hotel when none of the management made themselves available. While I appreciate that all staff require breaks, I found the lack of management involvement surprising and disappointing.
The location of the hotel is good, right near the centre of Mullingar. I had a room downstairs facing onto the car park. I didn't hear trains passing by, but there again, I am a heavy sleeper and it takes a lot to wake me!
Breakfast the next morning was delicious, freshly cooked. I would personally like to see more than orange juice on offer as a cold drink, but hey, I can get over that.
I gave some feedback to the proprietor of the hotel on check out, and she apologised for the way the receptionist spoke to me.
Having read some of the management responses on this, I wish to iterate that I am not trying to be mischeivous, although I may be middle aged.
So I'm giving 3 stars as my rating. Good breakfast, good location, comfortable beds. Unfortunately loses 2 for the lack of client engagement.
- Official Description (provided by the hotel):
- We are a 3* hotel ... more less
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