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“Renovated”

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The Chancellor Hotel
Ranked #2 of 23 Hotels in Fayetteville
Certificate of Excellence
Reviewed December 31, 2012

The renovation is very well done. Shower is great! The bellman Said/Sayed (sp?) was very friendly. Housekeeping did an excellent job.

The only negative we could find was:
- the blue glow from the thermostat facing the bed made it difficult to fall asleep

Room 1015 faces College Ave with a view of the old courthouse and the hills.

  • Stayed: December 2012, traveled with family
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Thank UsTravelinfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded January 16, 2013

First of all, we want to thank you for staying with us. Secondly, we appreciate you taking the time to write a review on our hotel. We're so glad to hear that you're happy with our renovation.

We hope that you will stay with us again during your next visit to Fayetteville.

Kind Regards,


Paige Smith
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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810 - 816 of 832 reviews

Reviewed December 28, 2012 via mobile

The Chancellor is a well appointed semi-modern hotel. The lobby was well decorated for the holiday season. The location is very nice. There are plenty of restaurants and bars in walking distance. The room I stayed in (standard king) was quite adequate and spacious. The view was great as well. The only negatives I would point out are the following:

•My wife felt the shower pressure left a little to be desired.
•The hotel didn't have any ppv movie channels.
•The coffee was mediocre.

That is being nitpicky. The hotel has a terrific bartender. The restaurant wasn't awe-inspiring, but it was pretty good.

Overall, I rate the hotel as very good. If I ever stay in Fayetteville again, I will stay at the Chancellor.

  • Stayed: December 2012
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Thank Jwatheoilman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 31, 2012

First of all, I want to thank you for staying at our hotel. We know that you have choices, and appreciate you trying our hotel. I also want to thank you for taking the time to review us on Trip Advisor. We are always open to hear the good things, but also areas we can improve on to meet our guest's expectations. I'm glad to hear that overall you were pleased with the hotel and had a great stay. It's always good to hear that we will be your hotel of choice upon returning to Fayetteville.

We haven't had any complaints with the water pressure, however, that is being addressed with our Chief Engineer first thing this morning. Being an independent hotel, we made the choice to not have PPV, based on the fact that so many people have their laptops and have the ability to use Net flicks, etc. I do appreciate your comments on the Restaurant and Lounge, and will pass on your compliments to the Owner, Managers and Bartender.

We look forward to your return, and once again want to thank you for the feedback.

Kind Regards,



Paige Smith
Director of Sales & Marketing

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Reviewed December 19, 2012

We are actually staying here right now as I type this! Our home is under repairs from water damage & we had to move out for a few days. Wr are on the 14th floor in the VIP suite. VERY spacious, well decorated & VERY comfy bed!!!!! The lobby is all decorated nicely for Christmas and the staff has been very friendly. Bar last evening was packed & lively and bartender very friendly. Looking forward to dining here today as we have always enjoyed Theo's restaurant here in Fayetteville.

Excellent downtown location & we enjoyed walking the square last night looking at the Lights of The Ozarks. Free parking with your room key and easy access to many eclectic restaurants.

Looks like we will be dining here on Christmas Day also. Having a great stay, will definitely recommend it!!!

Stayed: December 2012, traveled as a couple
Thank JNLROSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 21, 2012

Thank you so much for the rave reviews!! We appreciate you taking the time to review us on Trip Advisor. We also appreciate you choosing to stay wiith us, as we know you have choices. We're sorry to hear that your home was damaged, but so glad The Chancellor Hotel can be your "Home Away from Home." Don't hesitate to let any of the staff know if we may assist you during your stay, or after you're able to return to your home.

Kind Regards,

Paige Smith
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2012

My wife and I just returned from a 2-day visit to beautiful NW Arkansas. We stayed at The Chancellor and were relatively pleased with the overall experience. We've stayed in the hotel before several times, first when it was initially a Hilton hotel, then later when it was a Radisson hotel. This was the first time we had stayed at The Chancellor.

The new decor is terrific. The ground floor is well laid out, the elevators are responsive and we found the room service to be quick and the food tasty. The rooms (we had a suite) were spacious and well-appointed, with large flat-screen TVS in both rooms. All the appliances worked perfectly. The bathrooms were modern, clean and well-stocked with essential toiletries.

There were some negatives, however. The mattress on the king-sized bed we had was very soft and made sleeping more difficult than it should have been. The fan on the air conditioner ran constantly and was very noisy, although the room temps were fine. (We had experienced this same HVAC problem before when the hotel was both a Hilton and a Radisson.) The clock radio was a weird model that was difficult to operate.

Considering its competition in the area, The Chancellor is the best hotel around, but it does have some room for improvement. We recommend it with no hesitation, just the caveats above...

Room Tip: Rooms on the upper floors of the west side have a great view of Old Main on the U of A campus...
  • Stayed: December 2012, traveled as a couple
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Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 18, 2012

I want to thank you for choosing to stay with us during your time in Northwest Arkansas. I am happy to hear that you were pleased with your overall experience, and for reviewing us on trip advisor. Thank you for bringing to our attention your concerns with the mattress and the fan on the air conditioner. We have had nothing but rave reviews on our mattress and will inspect the room that you stayed in. We anticipated having 250 of these units to run into an issue with a few of them, which we are addressing. We look forward to having you come back to the hotel and have you stay with us again. Kindest Regards,

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Reviewed November 28, 2012

Stayed here over Thanksgiving weekend and was very pleased with all the improvements. The lobby now is very modern, sleek and has a great placement of the bar. It gives you the feeling that this is definitely the place to be and be seen on game day. The lobby was all dressed up for Christmas,(well done), and the staff could not have been nicer. The room had the same modern touches and it looked like they took it down to the studs and started all over, new everything. The bed was probably one of the most comfortable I have stayed in a hotel, with a fluffy white down comforter, and huge pillows. We had dinner at the restaurant which carries the same theam of the hotel with a southern style menu with an edge. My son had duck pot pie and I had shrimp with cheese grits. Yum! This hotel is right off the square which is a great location for Fayettville and it is all decked out for Christmas, beautiful! There are carriage rides, pony and camel rides for the kids, not to mention all the cute shops you can't find at the mall. Be sure to stop by French Quarters Antiques and pet Minni Pearl the old english sheep dog who works there, and if you want great hand cut fries and burgers stop have lunch a hugos if there is a line put your name on the list worth the wait. Fayettville and the square is a great place and the New Chancellor Hotel just made it better.

Room Tip: Ask for one away from elavator, and with a view of Old Main and Dickson street.
  • Stayed: November 2012, traveled with family
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1  Thank adinaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 18, 2012

Thank you for staying with us over the holiday weekend, and for your review on trip advisor. We appreciate all the compliments of the hotel overall. We look forward to your return visit. Kindest Regards,

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Reviewed November 20, 2012

This is a great place to stay because it is withing walking distance to the entire Entertainment District of Fayetteville! It is in the middle of Downtown and plenty of great awesome Restaurants! It have a very nice Bar/Lounge/Grill and I would highly recommend it!

  • Stayed: November 2012, traveled solo
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Thank Horter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 17, 2012

Thank you for your feedback, we are glad to hear that you enjoyed the resturants here in Northwest Arkansas! We hope that you choose to stay with again!

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Reviewed November 20, 2012

The location is perfect for game days or business stays. Lots of nice shops line the square for browsing and buying. Love the decor and the bar area. The staff is truly attentive. Parking is just behind the hotel for a $5 fee. Easy to walk to great restaurants.

  • Stayed: November 2012, traveled on business
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Thank jbgb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 17, 2012

Thank you so much for choosing to stay with us. We do appreciate your comments and are so glad you enjoyed the hotel so much! Thank you for your recommendation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chancellor Hotel

Address: 70 N East Ave, Fayetteville, AR 72701-6037 (Formerly Cosmopolitan Hotel)
Phone Number:
Location: United States > Arkansas > Fayetteville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Fayetteville
#6 Business Hotel in Fayetteville
Price Range: $89 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Chancellor Hotel 4*
Number of rooms: 207
Official Description (provided by the hotel):
The Chancellor Hotel is the only full service hotel in downtown Fayetteville. Featuring 207 brand new, luxurious guest rooms and suites, a stunning lobby bar and restaurant, and exceptional meeting facilities. The Chancellor is the best choice for leisure or business travel. All rooms feature stunning contemporary decor, HDTV's with a full high definition channel line-up. The hotel has luxurious bed linens and bath amenities, and complimentary Wi-Fi Internet access throughout the hotel. Conveniently located to all destinations in Northwest Arkansas, The Chancellor Hotel is situated on the beautiful town square in Fayetteville, convenient to shopping and dining and a short walk to Dickson St, the heart of the entertainment district. The hotel is also just a short walk to the University of Arkansas, and we also offer complimentary shuttle service within a five mile radius and free shuttle service to all U of A football games. A state-of-the-art Fitness Center featuring LifeFitness equipment, fully equipped complimentary Business Center providing PC's and an iMac and an indoor/outdoor swimming pool add to your enjoyment. And during your stay, don't forget to sign up for your STASH Rewards, our hotel's loyalty program. Earn points for each stay that can be used at hundreds of unique hotels around the country. ... more   less 
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Also Known As:
Cosmopolitan Hotel Fayetteville

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