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“Very good hotel (for NW Arkansas)...”

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The Chancellor Hotel
Ranked #2 of 23 Hotels in Fayetteville
Certificate of Excellence
Reviewed December 16, 2012

My wife and I just returned from a 2-day visit to beautiful NW Arkansas. We stayed at The Chancellor and were relatively pleased with the overall experience. We've stayed in the hotel before several times, first when it was initially a Hilton hotel, then later when it was a Radisson hotel. This was the first time we had stayed at The Chancellor.

The new decor is terrific. The ground floor is well laid out, the elevators are responsive and we found the room service to be quick and the food tasty. The rooms (we had a suite) were spacious and well-appointed, with large flat-screen TVS in both rooms. All the appliances worked perfectly. The bathrooms were modern, clean and well-stocked with essential toiletries.

There were some negatives, however. The mattress on the king-sized bed we had was very soft and made sleeping more difficult than it should have been. The fan on the air conditioner ran constantly and was very noisy, although the room temps were fine. (We had experienced this same HVAC problem before when the hotel was both a Hilton and a Radisson.) The clock radio was a weird model that was difficult to operate.

Considering its competition in the area, The Chancellor is the best hotel around, but it does have some room for improvement. We recommend it with no hesitation, just the caveats above...

Room Tip: Rooms on the upper floors of the west side have a great view of Old Main on the U of A campus...
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  • Stayed: December 2012, traveled as a couple
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Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 18, 2012

I want to thank you for choosing to stay with us during your time in Northwest Arkansas. I am happy to hear that you were pleased with your overall experience, and for reviewing us on trip advisor. Thank you for bringing to our attention your concerns with the mattress and the fan on the air conditioner. We have had nothing but rave reviews on our mattress and will inspect the room that you stayed in. We anticipated having 250 of these units to run into an issue with a few of them, which we are addressing. We look forward to having you come back to the hotel and have you stay with us again. Kindest Regards,

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893 - 899 of 913 reviews

Reviewed November 28, 2012

Stayed here over Thanksgiving weekend and was very pleased with all the improvements. The lobby now is very modern, sleek and has a great placement of the bar. It gives you the feeling that this is definitely the place to be and be seen on game day. The lobby was all dressed up for Christmas,(well done), and the staff could not have been nicer. The room had the same modern touches and it looked like they took it down to the studs and started all over, new everything. The bed was probably one of the most comfortable I have stayed in a hotel, with a fluffy white down comforter, and huge pillows. We had dinner at the restaurant which carries the same theam of the hotel with a southern style menu with an edge. My son had duck pot pie and I had shrimp with cheese grits. Yum! This hotel is right off the square which is a great location for Fayettville and it is all decked out for Christmas, beautiful! There are carriage rides, pony and camel rides for the kids, not to mention all the cute shops you can't find at the mall. Be sure to stop by French Quarters Antiques and pet Minni Pearl the old english sheep dog who works there, and if you want great hand cut fries and burgers stop have lunch a hugos if there is a line put your name on the list worth the wait. Fayettville and the square is a great place and the New Chancellor Hotel just made it better.

Room Tip: Ask for one away from elavator, and with a view of Old Main and Dickson street.
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  • Stayed: November 2012, traveled with family
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1  Thank adinaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 18, 2012

Thank you for staying with us over the holiday weekend, and for your review on trip advisor. We appreciate all the compliments of the hotel overall. We look forward to your return visit. Kindest Regards,

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Reviewed November 20, 2012

This is a great place to stay because it is withing walking distance to the entire Entertainment District of Fayetteville! It is in the middle of Downtown and plenty of great awesome Restaurants! It have a very nice Bar/Lounge/Grill and I would highly recommend it!

  • Stayed: November 2012, traveled solo
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Thank Horter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 17, 2012

Thank you for your feedback, we are glad to hear that you enjoyed the resturants here in Northwest Arkansas! We hope that you choose to stay with again!

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Reviewed November 20, 2012

The location is perfect for game days or business stays. Lots of nice shops line the square for browsing and buying. Love the decor and the bar area. The staff is truly attentive. Parking is just behind the hotel for a $5 fee. Easy to walk to great restaurants.

  • Stayed: November 2012, traveled on business
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Thank jbgb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 17, 2012

Thank you so much for choosing to stay with us. We do appreciate your comments and are so glad you enjoyed the hotel so much! Thank you for your recommendation

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Reviewed November 13, 2012

Was in Fayetteville for a long weekend. Stayed at the Chancellor. Super comfy beds, friendly staff, cool-urban decor. Felt very safe in the neighborhood. Ample parking included in price. Great location for restaurants, bars, etc. Would definitely stay there again.

Room Tip: Ask for the upper floors.....nice views of the mountains.
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  • Stayed: November 2012, traveled solo
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Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 17, 2012

Thank you for choosing to stay with us. We are pleased to hear that you had a great stay and enjoyed your time with us. Thank you for your feedback. We appreciate it and look forward to your return visit.

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Reviewed November 12, 2012

I would recommend to anyone needing to stay in Fayetteville or a town in northwest side of AR to stay at this hotel. Staff was friendly. Nice bar and restaurant downstairs. Rooms are big, clean & bed was very comfortable. Centrally located within walking distance of other good restaurants. Definitely staying here again!

  • Stayed: November 2012
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Thank OCfaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 17, 2012

Thank you so much for choosing to stay with us. We do appreciate your comments and we so glad, that you enjoyed the hotel! Thank you for your recommendation.

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Reviewed November 11, 2012

I last stayed at this hotel several years ago, before the name change. The new hotel is wonderful; I highly recommend it. Rooms are clean and roomy, with modern interior decoration. The location in my opinion makes it the best hotel in Fayetteville if you have University business; it's on the square, and so is within walking distance of campus. There's a hotel restaurant, and parking is next door and free. I will definitely stay here again.

  • Stayed: November 2012, traveled on business
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Thank Wild&Unimproved
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaigeSmith1981, Director of Sales at The Chancellor Hotel, responded to this reviewResponded December 17, 2012

We are very glad to hear that you are pleased with our renovation! Thank you for the comments, we appreciate them. We look forward to your future stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chancellor Hotel

Address: 70 N East Ave, Fayetteville, AR 72701-6037 (Formerly Cosmopolitan Hotel)
Phone Number:
Location: United States > Arkansas > Fayetteville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Fayetteville
#6 Business Hotel in Fayetteville
Price Range: $98 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Chancellor Hotel 4*
Number of rooms: 207
Official Description (provided by the hotel):
The Chancellor Hotel is the only full service hotel in downtown Fayetteville. Featuring 207 brand new, luxurious guest rooms and suites, a stunning lobby bar and restaurant, and exceptional meeting facilities. The Chancellor is the best choice for leisure or business travel. All rooms feature stunning contemporary decor, HDTV's with a full high definition channel line-up. The hotel has luxurious bed linens and bath amenities, and complimentary Wi-Fi Internet access throughout the hotel. Conveniently located to all destinations in Northwest Arkansas, The Chancellor Hotel is situated on the beautiful town square in Fayetteville, convenient to shopping and dining and a short walk to Dickson St, the heart of the entertainment district. The hotel is also just a short walk to the University of Arkansas, and we also offer complimentary shuttle service within a five mile radius and free shuttle service to all U of A football games. A state-of-the-art Fitness Center featuring LifeFitness equipment, fully equipped complimentary Business Center providing PC's and an iMac and an indoor/outdoor swimming pool add to your enjoyment. And during your stay, don't forget to sign up for your STASH Rewards, our hotel's loyalty program. Earn points for each stay that can be used at hundreds of unique hotels around the country. ... more   less 
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Also Known As:
Cosmopolitan Hotel Fayetteville

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