i went here yesterday on a family day out. When we arrived i really admired the building and once we walked inside i really thought it looked fantastic! Once we went into the dining room for lunch, we were greeted by a not so friendly waitress. The tables and chairs weren't the most comfortable and seemed a bit dirty. I was the only one to order a starter from my group which was the seafood chowder... i waited 25 mins for this to arrive. It arrived with a thick skin of fat which made me realize it had been microwaved, it wasn't very tasty and extremely creamy! We waited an hour for the main courses to arrive, my mother and i ordered cod and it was in a light batter covered in salt and basically we couldn't eat it. my sister in law ordered steak and it was cold and not cooked to how she asked. I complained to the manager who wasn't very apologetic and explained to my sister in law that a steak shouldn't be served hot. He then asked..."what do you want me to do?", and said he would give us desserts for free. we asked for coffees to be served after the desserts and i asked for a fresh mint tea. They brought over the drinks before the dessert and didn't bring me a fresh mint tea but a peppermint tea(teabag). We were glad we didn't have to pay for the desserts as the sticky toffee pudding was like rubber and possibly the worst dessert Ive eaten. When i went to pay he still charged me for one dessert, when i questioned him he was very rude and abrupt. Before we left we asked to speak to a manager and the same guy came over. We told him how we felt and that the overall experience was not the standard of a 5 star hotel. He didn't take the criticism on board and continued to defend himself. I told him he should take the criticism on board so he can improve the service and deliver the standard the hotel should deliver. Ive been to so many 5 star hotels and this is not 5 star and they don't have 5 star management or staff. Overall i would give it 2 out of 10, 1 point for the lovely scenery and 1 point for the decor in the hotel. Don't go here for lunch as you will be very disappointed and its not worth the money.
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