Stayed for two nights with family to attend a wedding. Very mixed experience overall - some staff superb - others really awful. Check-in was very poor. We arrived at 1.30pm as my wife and daughter wanted to change in the hotel before the wedding ceremony at 3.30pm in Carlingford village. There was no info on the hotel website on the check in time but I thought it reasonable to assume that we would have no problems getting checked in - given that the hotel knew the time of the wedding and should have expected that guests would want to check in beforehand. But we were advised on arrival that check in time was 3pm. When it became clear that our room would not be ready even at 3pm, my wife and daughter had to change in the ladies toilets - not a particularly clean area at all incidently - as the hotel was unable to offer them anywhere at all as an alternative for them to change. Throughout our stay, some staff seemed totally disinterested in customer service - bar/night staff after the reception in particular who closed shutters/stopped music mid-tune without warning, were rude to some guests who complained and then proceeded to sit and drink away themselves behind reception. While this did not affect my family and I directly, it was a very poor ending to a wonderful day for many of our friends and did cause distress for the bride/groom/parents who wanted all their guests to enjoy themselves. However the breakfast and leisure centre staff were excellent - and the staff who served us very good food at the wedding reception and at the barbeque the following day were faultless. Carlingford is a beautiful little spot - wonderful for visitors and a perfect venue for a wedding - I'd love to be able to recommend this hotel unreservedly as just recognition for all those staff who were excellent but I'm afraid there are a few staff who bring the standard down. Thank goodness for those staff who did care during our stay and for the fact that we had many great friends around us so we still had a great time despite the "Basils".
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- Also Known As:
- 4 Seasons Hotel
- Four Seasons Hotel Carlingford
- Four Seasons Carlingford
- Carlingford Four Seasons