My wife and I stayed in the the Annex (Room 9) on 12th July.As the parents of 3 young children we dont get to spend a night away from them too often so were looking forward to our stay. To say we were disappointed is an understatement. The room we were allocated was very dated and has not been refurbished in a long time and had a TV which was least 15 years old with a remote control that didnt work. Most disappointing of all was the room view which looked out over what seemed like a back yard of a house with a small garvel area and untidy piece of green area.
Despite being disappointed with the room we kept our counsel and looked forward to the meal.I shouls say the starters and desserts were both excellent but both mains were very poor. My wife ordered the steak and I the belly of pork. Both dishes were served to us cold and we sent them back to be redone. When they were re-presented to us it was obvious that they had been either reheated in an oven or a microwave, as they poached egg which was originally nice and soft and placed on the top of my pork was now rock hard and they steak was now well done when originally it was meant to be medium.In addition the service was very poor and the waiter quite dour although in fairnesss to him he was on his own and must have been waiting on at least 20/25 people in the dining room.
The next morning in the breakfast room my wife and I sat down for breakfast and lifted 2 menus to see what was on offer.The elderly lady who was waiting in the room approached us for what we assumed was to take our order but instead she took the 2 menus off us which were reading at the time and gave them to another couple and off she went for 10 minutes. This was extremely rude but to tell you the truth I don't even think she thought what she did was rude as again she was on her own and the service was very slow. Apart from that the breakfast was very nice.
When I was ckecking out the receptionist asked me if every thing was ok.I said that "to tell you the truth it wasn't great" and explained about the poor meal. She apologised but did not give any discount on the €208 bill for 1 night and said that she would speak to the owner. One week later we still have not heard a word from the owner. It must be a case that if they have already been paid it doesn't matter about potentail future revenue. Needless to say we would be very reluctant about ever going back which is a pity beacuse if is only 20 minutes from my wife's parents house in South Armagh and was an ideal location for a quick overnight break away from the kids.
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