What has ruined ny experience of this place, is the bloody lazy bar staff. The service is terrible. I qued at the main bar where 5 staff were serving, with about 4 other patrons. The completely lethargic, unenthusiastic and slow staff took 25 minutes to serve the queuing customers. That's just not cool. There was no excuse or need for such a poor performance! The bar was by no means busy, I'd hate to see what kind Of service they may provide for a busy wedding or event! Be warned people! When I was eventually served, I asked for white wine, and was handed a beer glass to drink it from!!! Firstly, it's a hotel, how does a hotel (with no wedding etc) run out of wine glasses! Secondly, white wine in a beer glass is going to warm up very quickly, ruining the enjoyment. I also noticed that there was a general lack of manners from the bar staff, no eye contact, change thrown back down on the bar and no "please" or "thank you". There will never be an excuse good enough to return here.
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- Also Known As:
- Glenroyal Hotel And Leisure