From the outside the hotel has a striking modern look and there's a large underground carpark for guests to use.
The reception staff were very friendly & we got checked in quickly however things went downhill slightly from there. We had booked a suite & had been warned that the door to the seating area may be locked so we should ring reception to get it opened (why this couldn't have been done before we got to the room I don't know) We were also told that if we found the room cold to just put the fan up to full for a few minutes.
We got to the room & the second door was locked - once we contacted staff it was opened immediately. Turned on the heating & waited for the rooms to heat up.
Rang for room service - no answer from the bar so reception eventually had to take the order (got it wrong). At this point we'd been in the room an hour with the fans on full blast but no heat. A manager came up to check it & offered to move us to a different room. We waited over an hour for this to happen (no explanation as to what the delay was) & when we were moved, again the second door had not been opened so yet another call down to reception!! (it was obvious this should have been done so I've no idea other than carelessness why it wasn't checked)
The rooms themselves are very nice and were clean, but are in need of a little TLC - there are scuffs on the walls & stains on the carpets in places (from wear & tear)
Overall it is a nice hotel but a few small improvements would have a big impact
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, Priceline, getaroom.com, Hotwire, Orbitz, Travelocity, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Shearwater Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Carlton Shearwater Ballinasloe
- Hotel Carlton Shearwater