Recently stayed here for one night. It has a four star rating so we expected a little above your basic hotel,we were in for a major shock.
On arrival on a cold December day first thing I noticed was the fact there was no fire lighting which resembled the cold reception we received at check in.Our room was freezing and the bathroom dirty with broken fittings. Room size was adequate but carpets and fittings were worn. Very poor lighting which helps to hide the overall poor state of the room.
Restaurant service was slow with highly untrained staff. No apology, just simply a take it or leave it attitude. We went to the bar for a drink after dinner to find more of the same,dirty tables and unfriendly staff.
At no stage was it possible to have a hot shower. On arrival for breakfast next morning a woman reluctantly pointed us in the direction of a table. Breakfast choice was the worst I have seen in a long time. I had to ask for tea/coffee at least three times which meant when we finally got it we had finished eating.
Staff were unfriendly and in some cases rude. At check out nobody asked us how our stay was and I know why.
In a nutshell stay clear of this place
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- Also Known As:
- Carlton Shearwater Ballinasloe
- Hotel Carlton Shearwater