We stayed at the premier inn for two nights and even though the rooms were lovely and clean the staff with the exception of the breakfast team were so unhelpful.
We booked our table for dinner as we were told on check in that you can not eat in the restaurant unless you have a reservation. When we went over for our meal there was 5 of us and we were told that the table only seats 4 when we asked could the tables not be put together we were told no, finally they allowed us to squeeze us on the one table.
The waiting staff were very monotone and made no effort to engage us in any conversation and barely made eye contact!
The next evening we had made our reservation for 9 but asked could we change it to 8 we were told no the restaurant was too busy even though there were many empty tables.
We were seated at 9 and our orders taken and repeated back to us when our food arrived an hour after we ordered it one of the items was wrong and the waitress seemed to be trying to convince us it was our fault. She took it back into the kitchen and brought the correct meal. We were a table of 8 and half of our food was piping hot and the other half was lukewarm.
Breakfast was a much better experience we were greeted with a smile and and all of the buffet was nice and hot and on finally the lady on reception at checkout time was also very friendly.
Overall a good hotel but some of the staff need a customer service course.
- Official Description (provided by the hotel):
- Just ten minutes drive from the airport and right on the doorstep of Airside Business Park ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Dublin Airport Hotel Swords, County Dublin, Ireland
- Premier Inn Swords
- Dublin Airport Premier Inn