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“Bad experience here”

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Kettles Country House Hotel
Ranked #6 of 7 Hotels in Swords
Certificate of Excellence
Melbourne, Australia
Level Contributor
133 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Bad experience here”
1 of 5 bubbles Reviewed October 23, 2012

The place is difficult to find and is way out of town in the middle of nowhere - it can't be found using Sat Nav and the roads are unsigned. Reception were unhelpful at best and most staff were disappointing except for the male Hungarian waiter. The food was very ordinary and the room TV didn't work, it had poor lighting and the bed was sloped badly. The bathroom flooded when showering. We were glad to get out of the place.

Stayed October 2012, traveled as a couple
Helpful?
2 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

Traveler rating
    129
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    31
    16
    14
See reviews for
67
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17
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Belfast, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

Stayed here on a Groupon deal over the weekend. Lovely hotel, big room, nice bathroom. Food was lovely,only problem we had was with the kitchen getting our orders wrong. First morning my partner got a completely different breakfast than he had ordered, but the waitresses seemed rushed off their feet so we decided not to say anything. It was still a lovely breakfast! On the second night they got our steaks the wrong way round but once we swapped the side orders and sauces about it was fine. Really enjoyed the Snug Bar. Would stay again if in the area.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jillni87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drogheda, Ireland
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed October 20, 2012

i recently attended a function here in a small function room upstairs, i ordered a bottle of miller from the unfriendly barman, i drank half of it before i realised it was a year out of date, after paying a rip off price of 5.50, this is an outrageous price, when i returned it to the arrogant young barman i didnt even get an apology, i vomited that night, and i urge people to avoid this place if they value their health

Stayed October 2012, traveled with family
Helpful?
2 Thank darabrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holywood
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 17, 2012

We recently stayed at the Kettles Country House Hotel for the weekend break. The room was basic and clean. and quiet, and had all the bits and pieces you would normally expect, although it had no phone. The meals were generally very good and well presented. The breakfast could have been a bit more interesting. I don't particularly like fried potatoes as part of a fry. The hotel itself is quite remote and you need the car to get into Swords. All in all a very pleasant stay.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo-Anne E E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 9, 2012 via mobile

Myself and my partner stayed here on a 2 nite groupon deal from 7th oct, nice country location, suprised how nice and spacious the hotel room was, staff were friendly, the snug bar was a nice find last nite jus a pity we didnt realise it exsisted the nite before. Food was great best hot spicy wings we have ever had followed by juicy steak both of which can be found on the early bird menu served until 7. The chef made a point at 1 stage to come outta the kitchens last nite to ask was everything ok, which we thought was a great gesture, overall we really thought this was a lovely hotel. Well done guys!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccps32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 8, 2012 via mobile

Myself and my wife stayed at Kettles over the weekend.
We had no problems finding the hotel just a short distance from swords and a straight road. Very easy.
The hotel and rooms were tidy and warm.
But most of all the food was fantastic. When we arrived we were informed the restaurant closed at nine so we dropped our bags and headed straight in.
As we entered I noticed a man eating some giant ribs. When I asked if I could order these, the waitress (very nice) said she would have to check if there was any left as the chef only prepares so many a day to ensure the best quality. Luckily he had a portion for me.
What a fantastic idea these are. I really enjoyed them, the meat was so tender and I licked the giant bones when all the meat was gone as the BBQ sauce was scrummy. My wife had the chicken Caesar salad which she also thought was fantastic. Well done guy.
We will definitely stay here again.
5 stars...

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SIC--58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maynooth, Kildare, Ireland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed October 7, 2012

I stayed here for one night on a groupon deal as a birthday treat. there were pros and cons but overall I don't think I would go back due to several reasons;

pros;
clean room
powerful shower,
comfortable bed,
friendly reception staff; the reception staff were exceptionally helpful and friendly, excellent customer service from them.
nice lively bar: really enjoyed having a few drinks and a laugh here, there was some kind of event on when we stayed so the place was jammed with people and the banter and craic was great.
close to swords village

cons;
dated decor; the room decor is very average and quite dated.

difficult to find; we were arriving after dark and took a couple of wrong turns due to a detour on the road, its located on a winding dark back road so maybe we were just unlucky.

refused to give us food at 9.32pm;
after our late arrival we asked in the restaurant was there any possibilty that we could get something to eat to be told by the waitress 'no, the chef is gone' ( people were still eating I think the restaurant closes at 9.30). I asked if I could get anything at all, even a sandwich or some tea and toast to be met with a blank stare and an unhelpful repeat of 'no. the chef has gone home' as a pregnant lady if I don't eat small amounts frequently I can get quite nauseated so I was very very unhappy that not even a slice of toast could be rustled up. the waitresses attitude was very unhelpful. we actually ended up driving into swords village to eat. really very unhappy about this. To add insult to injury when we got back from Swords everyone in the bar was eating platters of sandwiches and cocktail sausages, so it was a mystery as to who had made these while we were gone!
noisy room; strangely we kept hearing loud disco type music on and off in the room on the saturday morning, and in the bathroom there were lots of strange sawing noises on and off all morning as well.

bad breakfast;
I ordered the full irish with poached eggs. the egg was done to perfection just as I had asked and the toast was fine, but other than that the breakfast was very disappointing. the sausages were the worst part, the beans were ok and the fried potatoes seemed as if they had been made a long time beforehand and left sitting. even the tea wasn't a decent cup of tea. disappointing was the word!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank magzpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kettles Country House Hotel

Property: Kettles Country House Hotel
Address: Lispopple Cross, Swords, Ireland
Location: Ireland > Province of Leinster > County Dublin > Swords
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 7 Hotels in Swords
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kettles Country House Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Kettle's Country House Hotel located just outside the lively town of Swords is an ideal venue for weddings, meetings or simply just to relax. Just minutes from Dublin airport, the Country House Hotel has 25 stylish and comfortable bedrooms all designed to incorporate the highest level of technology available while maintaining the homely atmosphere that we are famous for. ... more   less 
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Also Known As:
Kettles Country House Hotel Swords, County Dublin, Ireland

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