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“Lovely hotel”

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Fitzgerald's Vienna Woods Hotel
Ranked #1 of 1 Hotels in Glanmire
Certificate of Excellence
Reviewed May 17, 2014 via mobile

Stayed at vienna woods for my cousins wedding, from the minute we stepped into the hotel we were made feel welcome, we were promptly checked into our rooms by two extremely friendly staff members, we had dinner included in our package and the food was amazing so compliments to the chef, during the meal for the wedding staff were very nice we even had the owner come to our table to ensure everything was ok.
Just a small let down was been left waiting at the bar for almost 20 minutes while other people were walking up beside me and getting served and after waiting that long was told there was no change in the till to come back later (which I totally forgot because we had so much going on with the wedding) and like other reviewers mention breakfast could be hotter.
The staff are definitely a credit to this hotel especially Glanis, phoenix, ali & Darren just to name a few, keep up the good work :-)

Stayed: May 2014, traveled with friends
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded May 20, 2014

Dear Melissa S,

Thank you for taking your time to write your kind review. We are delighted you enjoyed your stay with us at Fitzgeralds Vienna Woods Hotel. Our customer service and satisfaction are our main priority and we were thrilled to have looked after you when you attended a wedding here recently.

Thank you also for your feedback with regards to the bar service and breakfast in the hotel, we take customer direction very seriously and continuously look for ways to improve the experience for our guests.

Kind Regards,

All the team from Fitzgeralds Vienna Woods Hotel

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461 - 467 of 821 reviews

Reviewed May 14, 2014

In May 2014 we stayed in the Vienna Woods Self serving Chalets for a couple of weeks. They are situated above the Hotel itself and are lovely and quiet as far as outside noise is concerned. Unfortuately we slept in the main upstairs bedroom and were kept awake most of the night by the plumbing hissing and gurgling and bellowing all night for 2 nights before staff came to repair it. There is no Wi-Fi in the Chalets and you have to go to the main hotel along with your computer if you want to use the free service provided. There were no information sheets on how to work the appliances such as washing machine, oven or television and the television in the lounge room had very poor sound quality in the speakers and the controls had no backs covering the battery's. I also thought it a bit poor that there was not one bar of soap in the place nor was there any dish washing detergent to enable at least one batch of dishes. Also no dish cloth to clean up any mess. The mattress on the bed was very firm also which gave poor sleep quality. On the up side the chalet was roomy with 4 bedrooms and 4 ensuites and well functioning stove and fridge in the kitchen. Close parking was also a bonus. In two weeks we did not receive any change of towels or linen so I think for the price that was pretty poor too. Would I stay there again.... Probably for the convenience but now I am wise to the pitfalls. The staff in the main hotel were helpful and courteous so no complaint there.

  • Stayed: May 2014, traveled with family
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1  Thank Aussie_Hatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded June 9, 2014

Dear Aussie_Hatch,

Thank you for sharing your constructive feedback. We’re happy to hear of your compliments to the staff, and we’re glad you enjoyed your stay and the comfort of the holiday villas. However, we’re disappointed to hear of your experiences with other aspects of the villa.

We take pride in each and every aspect of our hotel and villas and our guest’s experiences are our top priority. We appreciate you sharing the details as we take these comments seriously. Please know that I have discussed your points with the management team. I want to assure you the situation is being looked into, and we are in the process of correcting these issues to improve the quality of our guest’s stays. It is being investigated at the moment as the normal procedure is to have dishwasher tablets, cleaning cloths and soap in all of our villas and we would like to thank you for bringing these issues to our attention.

We look forward to welcoming you back in the future.

Kind Regards,

All the team at Fitzgeralds Vienna Woods Hotel

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Reviewed May 14, 2014

We were a family of 11 booked for Communion lunch on 10th May.The room we were given was beautiful, and it was a great surprise to have the room to ourselves. The food was superb and the service was excellent. Our daughter was made feel like a princess on the day. I cannot rate the hotel highly enough, and to have had such an experience on a very busy day in the hotel is a credit to the staff and management.

I certainly will be returning to the hotel in the near future for other family occasions.

  • Stayed: May 2014, traveled with family
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2  Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded May 20, 2014

Dear Alison,

Many thanks for your kind review. It was our pleasure to look after you and your daughter at her recent communion. We are delighted you enjoyed celebrating her special day with us here at the hotel.

We look forward to welcoming you again.

Kind Regards,

All the team at Vienna Woods Hotel

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Reviewed May 12, 2014 via mobile

I stayed as Father of the groom recently and can't rate the hotel,grounds or staff highly enough.The owner/ manager,Michael,is a true gent and couldn't do enough.
The rooms are cosy and well appointed.
All in all an excellent hotel.

Stayed: May 2014, traveled with family
Thank Tadhg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded May 20, 2014

Dear Tadgh L,

Thank you for your kind review. We are delighted that you and the other wedding guests enjoyed your sons recent wedding reception with us. We pride ourselves on our high level of customer service and it was our pleasure looking after you and the whole wedding party.

We look forward to welcoming you back to the hotel in the near future,

Kind Regards,

Michael Magner and all the team at Fitzgeralds Vienna Woods Hotel

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Reviewed May 6, 2014

This review should be in two parts
Part 1, The hotel receptionist is very friendly and allowed us to check in early without demur. The room was spacious and clean with a nice bathroom and had everything we needed. Our room was at the back of the hotel and was nice and quiet. Unfortunately the breakfast was a big letdown, it reminded me a bit of Fawlty Towers. Breakfast is served from 7.30 to 10.30 which I would suggest could be extended at weekends.. we arrived at 10.25 to find no staff around. A lady came out of the kitchen and ignored us, when I asked if we could have a table she told us yes if you can find a clean table, she then proceeded to clear the breakfast food buffet away. The attitude was it was now 10. 30 and breakfast is over. There was no bread, butter, orange juice and the hot food left was dried up. The lady, the cook I think, plated up some left overs for us.
Several waitresses finally appeared and we managed to get some tea and bread for toast. The atmosphere was awful and we got the impression we were in the way. Several other guests arrived at around 10.40 and one gentleman gave the waitress a tip to get them some hot food.
Such a pity that the breakfast left such a sour taste when the rest of our stay was without fault.

Part 2
As a wedding reception venue the hotel is superb. The food, the service and the overall presentation is without a doubt one of the best. The room is beautifully decorated and the whole reception went like clockwork. Nothing but praise for the wedding reception staff.
The hotel is set in its own grounds and is secluded. It is a few miles from Cork city center and a car is required because of a lack of public transport.
I can't make up my mind whether to give service very good for the wedding or very bad for the breakfast.

  • Stayed: April 2014, traveled as a couple
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1  Thank bellewaterford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded May 20, 2014

Dear BelleWaterford,

We are delighted you enjoyed the wedding reception with us here at Fitzgeralds Vienna Woods Hotel. We pride ourselves on our customer service and are thrilled that we were able to look after you and the other wedding guests so well.

In relation to the breakfast at the hotel, unfortunately we would find it difficult to extend it later as we start serving lunch from 12noon and lunch and Sunday Buffet are extremely busy here which requires our chefs to begin preparing in the morning. Also as all our food is cooked from fresh each day it requires ample preparation for lunches. We take complaints very seriously and we will be investigating your other comments about breakfast further. We constantly want to improve customers experiences here at the hotel and any issues experienced by our guests helps us to do so.

Once again, thank you again for taking your time to write the review.

Kind Regards,
All the team at Fitzgeralds Vienna Woods Hotel

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Reviewed May 3, 2014 via mobile

Very customer focussed; excellent staff; beautiful clean rooms; great food and good value for money. Would go back again. Highly recommended. Staff were extremely courteous and nothing was too much effort.

Stayed: May 2014, traveled with family
1  Thank Enda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded May 20, 2014

Dear Enda K,

Thank you for your kind review. I am delighted to hear you enjoyed your recent stay with us at Fitzgeralds Vienna Woods Hotel and thank you for your lovely recommendation.

We look forward to welcoming you back again in the future.

Kind Regards,

All the team at Vienna Woods Hotel

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Reviewed April 30, 2014

I reviewed this hotel already but it seems I was too hasty. Upon checking my bank account I noticed they had taken out the payment twice, one as a pre authorisation that I was told would act as payment upon check out. Well, they also took out a full amount again days later. I rang yo query this and was basically told in polite terms deal with it, we don't really care. The pre authorised amount will eventually make its way back, but I questioned the staff about whether or not it would come out twice and was told it would not. I don't know about others but I don't have money to throw away and needed that money for my direct debit electricity bill. My account will now be in arrears due to Vienna Wood Hotel. Thanks. Shoddy dealings and no attempt made to rectify it or appease the customer. Even worse we were returning customers who had also stayed at their sister hotel. Well, we shall not be returning. For shame Vienna Woods. For shame.

  • Stayed: April 2014
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2  Thank travelling-angel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded May 20, 2014

Dear travelling-angel01,

Thank you for your recent review, we are glad that you enjoyed your evening spent with us here in our family run hotel.

As this is a public forum we would like to respond to some of your difficulties that you had with our hotel for the benefit of all of our guests.

After further investigation, the amount in question was not taken from your account – it was held as a preauthorisation by your bank and the hotel does not have any access to this money. We have to take a preauthorisation as a security measure from all of our guests.

As this is an issue with your bank and it is unfortunate that this has happened we would still like to apologise for any way that this bank fault has made you have a negative view of our hotel.

We hope the bank has since rectified the issue and we hope this will not alter your perception of your pleasant experience at Fitzgeralds Vienna Woods Hotel.

Kind Regards,
All the team at Fitzgeralds Vienna Woods House Hotel

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Additional Information about Fitzgerald's Vienna Woods Hotel

Address: Lower Glanmire Road | 1/2 Mile From Roundabout, Glanmire, Cork, Ireland
Location: Ireland > Province of Munster > County Cork > Cork > Glanmire
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Glanmire
Price Range: $119 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fitzgerald's Vienna Woods Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Corks premier wedding venue. Nestled in 22 acres of private woodlands, originally built by the founders of the Beamish Brewery over 200 years ago, today the Hotel is owned and run by the Fitzgerald family. Large open fireplaces, High corniced ceilings, Gold framed Oil paintings, and lots of comfy sofas set the scene. With 50 bedrooms, Crawford’s Bar & Conservatory, weekly Sunday Brunch, and eight luxury holiday Villas this we offers the country experience on the edge of the Cork city. ... more   less 
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Also Known As:
Fitzgeralds Vienna Woods Cork
Hotel Fitzgeralds Vienna Woods

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