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“Nice hotel but food was awful.”

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Fitzgerald's Vienna Woods Hotel
Ranked #1 of 1 Hotels in Glanmire
Certificate of Excellence
Reviewed May 28, 2013

Have stayed in this hotel before, really nice hotel rooms especially for one night stay. Have eaten here each time I've stayed but this visit I'm so unimpressed with the food I have to comment. The starters were very bland, it was that bad I didn't finish it. I also got the hand cut chips, they were soggy and starchy. Really was unexpected especially with the lovely decor.

  • Stayed: May 2013
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Thank lewize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded June 7, 2013

Dear Paco6pac,

Thank you for your review.

As this is a public forum we believe it is only fair to respond to you for the mutual benefit of all our guests.

We regret the food was not to your satisfaction. We take great pride in our menu and quality of dishes, having been awarded guaranteed Irish membership. We are dedicated to sourcing local and Irish suppliers to ensure freshness of ingredients and as a result we can boast our recent nomination for Cork's Best Restaurant from the Restaurant Association of Ireland.

We would be delighted for you to contact us directly to arrange a repeat visit to our restaurant so you can revisit the high quality of our food which we are so well known for in the area.

Many thanks,
Tara

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517 - 523 of 785 reviews

Reviewed May 28, 2013

Had our Wedding reception here. Never put a foot wrong, from the food to the organising of the event. Would recommend this hotel to anyone that wants to have a proper wedding. Even though we had our own hiccups with our young daughter and ended up making everything later they never got flustered and always treated us respectfully.

  • Stayed: May 2013, traveled as a couple
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Thank murphymcmurph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded June 4, 2013

Dear Murphymcmurph,

Many thanks for your kind words, it was our absolute pleasure to look after you, your families and friends. Our job is very clear; to make your big day as special as we can.

Kind regards from all of us here at Fitzgeralds Vienna Woods Hotel

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Reviewed May 28, 2013

Wonderful hotel, wonderful location, and excellent value for money. The bedroom was very spacious and very clean.

We stayed for three nights, and were very impressed with the surroundings and friendliness and politeness of the staff. There was a wedding reception going on, and we were invited to join them for the music and dancing even though we didn't actually know the bride and groom!

There were two serious letdowns which we hope the hotel will give their attention to, and which we hope are only just our observations.

The biggest was the appalling quality of the breakfast - the hot food had been sitting around for a long time, and was absolutely not appetising. We opted for the continental instead, but this also had very serious shortcomings - it looked as though someone had just been to the supermarket for it. The fruit salad was dominated by chopped apple (cheap?), the 'range of continental cheeses" was a bowl of plastic-wrapped cheese portions, the ham was a plate of six slices that looked as though they had come straight from a packet and were decorated by limp lettuce. The bread seemed to be from a sliced loaf (not fresh rolls).

In our otherwise truly magnificent room, the stiff cold bath tap could hardly be turned on and the dressing table chair was broken. We told reception after our first night, but neither was rectified during our stay. The TV should also be granted museum status.

Room Tip: 318 - if the bath tap, shaky chair and TV are sorted out
  • Stayed: May 2013, traveled as a couple
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Thank Simplesouls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded June 7, 2013

Dear Simplesouls,

Many thanks for your review, we are glad that you enjoyed the hospitality Fitzgeralds Vienna Woods is renowned for.

Thank you for your feedback, we take customer direction very seriously and continuously look for ways to improve the experience for our guests.

We look forward to welcoming you back to Fitzgeralds Vienna Woods Hotel in the future.

Kind regards,
Tara

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Reviewed May 24, 2013

I stayed in the Vienna Woods in March for a friends wedding. Check in was quick and easy, and the staff on the front desk are lovely. The receptions rooms are beautiful, as is the function room. The food was lovely, but there were some things that would make me hesitant to stay there again.
Our room was clean, however the rooms are slightly dated. The bed was not very comfortable, id say the mattress has been there a fair while and was lumpy and uneven, which didnt give a great nights sleep.
During the wedding, the service was good, however, immediately after the dinner that changed. I understand the staff may be in a rush to get the table cleared, however, as we were all sitting at the table having our tea and coffee, my boyfriends napkin was taken off his lap by a waitress, and then when they started to take the empty cups, he had just taken his last sip and was putting his cup down as it was whipped away by a waitress.... i dont think he was even given time to put the cup in the saucer. It was not nice to feel like they were hovering over you waiting for you to finish with everything.
Breakfast the next morning was lovely, the restaurant where is it served is beautiful, in a series of small interlinking rooms.

  • Stayed: March 2013, traveled with friends
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Thank MichelleOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded June 7, 2013

Dear Michelle

Thank you kindly for your review, we always like to hear from our guests.

In relation to your comments we would like to express that we would never encourage any of our staff to make our guests feel anyway pressurized to finish their meal and regret that you feel this was your experience.

We are a renowned wedding venue in Cork and have been catering for weddings for over 50 years. We pride ourselves on the level of customised care with which we provide our wedding couples, their family and guests.

We are delighted you enjoyed our venue and food and we look forward to welcoming you back through our doors in the future.

Kind regards,
Tara

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Reviewed May 18, 2013

My wife and I have just completed a short break at the Vienna Woods Hotel. The staff were friendly and helpful, the room in the new part of the hotel was clean, warm and comfortable. The receptionist, Susan, welcomed us like old friends explaining the working details of the hotel. We had dinner on three evenings and were very pleased with the choice and quality of the food and the prompt friendly service especially pleasant was Phoenix. This hotel is just close enough and far enough from the center of Cork to be convenient to the cities charms and yet adjacent to "The Island" golf course. When we are in the area we will stay at The Vienna Woods

  • Stayed: May 2013, traveled as a couple
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Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded June 4, 2013

Dear Michael,

Many thanks for your review.

It was our pleasure to look after you both and we look forward to welcoming you back again the next time you visit Cork.

Regards from Susan, Phoenix and all of us here at Fitzgeralds Vienna Woods Hotel.

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Reviewed May 15, 2013

This hotel impresses when you drive up to it. It is in a beautiful setting. The reception area is welcoming and restful. The receptionist was very friendly. The rooms are perhaps slightly dated, with old CRT TV's, however this is a small quibble, given the rooms were very clean and comfortable. Would definitely recommend you eat in at the hotel restaurant. The food was excellent, with my wife & I both enjoying the dishes we selected. The waiter and the manager of the restaurant were very welcoming and attentive in their service. It's out of the city, so you need a vehicle, but very quiet place to come back to after being out all day for a good sleep. We would definitely stay here again.

  • Stayed: April 2013, traveled as a couple
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Thank CraigBAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded June 4, 2013

Dear Sir,

Many thanks for your review, we are delighted that you and your wife enjoyed your time with us.

Head Chef, Jimmy Bermingham, and our kitchen team were glad to look after you both and that you enjoyed the dishes made from only locally sourced ingredients.

Good food is our specialty here at Fitzgeralds Vienna Woods Hotel.

We look forward to seeing you back with us soon.

Kind regards,
Tara

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Reviewed May 15, 2013

My wife and I stayed recently as we were in the hotel for a wedding, Despite being very busy when we arrived, we both found the staff to be very helpful. The room was very clean, comfortable and bright. The food at the wedding was very good and promptly served and there was no shortage of staff, my only little gripe was the hotel bar. The staff on duty seemed to be new and unsure of what to do and as a result the coolers weren't on and no body was sure how to use the coffee machine, this didn't stop anybody enjoying themselves however.
On the whole I would return again and would recommned it to others

  • Stayed: May 2013, traveled as a couple
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Thank Tombonkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FitzgeraldHotelGroup, Manager at Fitzgerald's Vienna Woods Hotel, responded to this reviewResponded June 4, 2013

Dear Sir,

Many thanks for your kind review, we are glad that your time with us was well enjoyed.
As a family run hotel we take pride in our staff and our ability to look after each of our guests to the best of our ability.

Staff training for all new staff is something we take seriously and is ongoing to ensure all new additions to our team are fully equipped to provide the very best guest experience.

We look forward to welcoming you back through our doors again soon.

Kind regards,
Tara

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Additional Information about Fitzgerald's Vienna Woods Hotel

Address: Lower Glanmire Road | 1/2 mile from roundabout, Glanmire, Cork, Ireland
Location: Ireland > Province of Munster > County Cork > Cork > Glanmire
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Glanmire
Price Range: $124 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fitzgerald's Vienna Woods Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Corks premier wedding venue. Nestled in 22 acres of private woodlands, originally built by the founders of the Beamish Brewery over 200 years ago, today the Hotel is owned and run by the Fitzgerald family. Large open fireplaces, High corniced ceilings, Gold framed Oil paintings, and lots of comfy sofas set the scene. With 50 bedrooms, Crawford’s Bar & Conservatory, weekly Sunday Brunch, and eight luxury holiday Villas this we offers the country experience on the edge of the Cork city. ... more   less 
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Also Known As:
Fitzgeralds Vienna Woods Cork
Hotel Fitzgeralds Vienna Woods

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