Had a 5 night B&B break with the family in the week after Easter. Mixed experience. Checked in and pleasently surprised that check in staff acknowledged our special dietry request for our 2 year old (dairy allergy) and said kitchen aware. Room was so so - think it was a smoking room - didn't think you could still get those?? Not great for family. Bathroom also had a smell of bad drains. First night went for meal in the bar - service slow and would echo other comments on here about kids meals - brought theirs and then we had to wait 40 mins before adult meals came, by which time the kids were bored and just wanted to leave - staff attitude was not great either when we asked whether our meals were coming - spoilt our meal for us and we did not return the rest of our stay.
On the positive side, reception staff were more than pleasant and apologised for our experience in the bar and discounted the food bill.
Breakfasts were decent - plenty of choice, although service was not consistent throughout our stay - some days seemed a bit understaffed, and the breakfast menus only appeared on the tables 2 out of our 5 days there.
Other facilities good - didn't use spa, but pool was great for kids.
Don't expect much from Balincollig - bit of a ghost town with a massive new shopping centre less than half full - a remnant of a more prosperous time I suspect. That's nothing to do with the hotel though!
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- Also Known As:
- Oriel Hotel Cork