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“run down and no longer a destination”

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1886 Crescent Hotel & Spa
Ranked #10 of 35 Hotels in Eureka Springs
Bentonville, Arkansas
Level Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“run down and no longer a destination”
2 of 5 bubbles Reviewed September 1, 2012

Oh so disappointed with our last visit. This hotel has become very tired and not taken care of. It use to be beautiful and a favorite place to stay. Went upstairs to the bar, not good. Ordered a martini, the bartender said,"I've never made one but I'll try"! Thats when I ordered a rum & coke. Seating on the veranda outside the bar was horrible. It was dirty with old wet cigarettes in ashtrays that hadn't been disposed of for days. Sad to say this historic beautiful (and haunted) hotel is not living up to standards it once had. The owners should be ashamed for allowing this important landmark in Eureka Springs to take such a dive. The rooms are not kept and smelled musty.

Room Tip: I would ask to see the room before paying.
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Becky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, September 7, 2012
Thank you for your review. We apologize for any inconvenience that may have been caused during your stay. We are in the process of making several updates right now. The entire lobby just got an update as well as other areas of the hotel including the elevator. The necessary updates take place annually. Your review about the dirty porch is noted and will be taken further. Thank you again. We look forward to seeing you on your next stay.
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2,404 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (432)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Little Rock, Arkansas
Level Contributor
111 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed August 28, 2012

If you are visiting Eureka Springs and want a historic, atmospheric setting, the 1886 Crescent will deliver. The grounds and gardens are lovely, and interiors are as close to period-appropriate as can be. They are also a little worn, and can feel a bit musty if you're there in humid or rainy weather. Our room had comfortable beds, but in other respects, "luxury" is not the adjective I'd use for this hotel.

While the main dining room (the 1886 Steakhouse) is impressive-looking, the food was only adequate and sometimes hard to find. Given the location of this hotel, that can be a problem. Room service hours are limited, and there is no other late-night option except to order pizza from a local delivery place (and even that ends before 11:00 pm). Breakfast and dinner during our stay were always buffet-style, and lunch is only available in the 4th floor Bistro, even though it is prepared down in the same kitchen that serves the Steakhouse. Not only do guests have to walk up all those stairs--so do the waitstaff, carrying trays of meals covered in foil for the trip. While prices were reasonable, meals were very institutional. Best thing we had was the omelet, which is prepared to order at one end of the breakfast buffet.

The Crescent is a great Victorian setting , but you may want to join the many daytime visitors and evening ghost-tour groups rather than pay to stay there.

Room Tip: Remember that you have to walk up to your room, wherever it is, and ask for one with a balcony, as t...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dolby05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, September 7, 2012
Thank you for your review. We are pleased that you took time to eat here with in the hotel. We apologize for the limited food after hours. There are other places downtown to eat until at least midnight. Feel free to ask the front desk on your next stay. We are glad you enjoyed the omelet bar. We look forward to seeing you on your next stay.
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Ozark, Missouri
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed August 27, 2012

I love historic hotels, and the Crescent's location boasts beautiful (armadillo-ridden) grounds with a commanding view of the Eureka Springs area. We've stayed here before, and just as I recall then, the rooms seemed small and overpriced, the hotel a little ...musty. But what can you expect for such an old place? The pool, the bar... all very nice, nostalgic, but for my money, I'll pick somewhere else next time. This last visit left a bad taste in my mouth...

We came down on a whim, and most every place in town was booked full. We decided to splurge and got an adjacent COTTAGE. Nice amenities, but after this experience I've decided NO place is worth $400 a night. Sure the kids had their own room, but we never used the kitchen, the jacuzzi tub was possessed and wouldn't quit running, and when the fire alarm (WOW loud!) woke us up at dawn (inexplicably), my kids were frantic and could not exit their room onto the deck. While my wife fumbled with the required deactivation code, I tried phoning the front desk for maintenance... no dial tone! After waking everyone within earshot (our downstairs neighbors, at the very least), we eventually got the alarm off. The phone started working again before I could dress and go yell at someone.

Maintenance shrugged their shoulders and said they'd look into our problems after we left. I forgot to mention the back door to them - turns out the latch is too tight against the strike plate and won't open even when you turn the handle. The front desk manager wasn't overly sympathetic, but yielded a discount and some free breakfast vouchers... that is, after I asked... a second time... specifically.

As I explained to the staff, I'm not a demanding or self-righteous person, but for what we paid for this suite (you don't get the whole "cottage"), I'd have expected a red carpet, a bottle of wine, AND turn-down service (whatever THAT is) - NOT the problems we experienced, without a single apology. Heck we should've added spills to the noticeably stained carpet, soiled the sheets, and left dirty dishes in the sink, but that's not how we roll.

The Crescent is a little overpriced (despite leading HUNDREDS, now, along their ghost tours), but the cottage (and, likely, the top-floor suites) must be more for the sort of customer that has money to burn. I learned my lesson.

Room Tip: Cottages here seem overpriced? Yes, even more so than the hotel rooms.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank caverli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, September 7, 2012
Thank you for your review. We apologize for the fire alarm going off and I am sure it was looked upon after your departure. I am glad that we could offer you a discount and free breakfast. We look forward to improving your opinion on your next stay possibly in a parlor suite with a roll away instead. Thank you again.
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Miami Shores, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 19, 2012

My partner, sister and I spent two (2) nights at the Crescent Hotel in early July - our first visit to the Ozarks. We loved every moment of it. Aside from being situated in a choice location atop the mountain overlooking Eureka Springs, with easy access to the charming town below, the facility was a step back in time. The Hotel is maintained as true to period as possible. The numerous staff were very friendly, and an ample breakfast was included. As B&B owners ourselves, we are very picky, but the Crescent met and, indeed, exceeded all of our expectations. We expecially loved the pool because, at the time of our stay, the midwest, including the Ozarks, were experiencing an unprecedented heatwave. Although upon first entering our room, we couldn't figure out how to turn on the A/C, the bell boy was there in less than one minute after we called the Front Desk to show us how to turn it on - it was embarassingly easy. Yes, the elevator was closed for repairs (but being actively worked on - we saw the repairmen at work) - but who cares - we wouldn't have used it anyway - the staircases were magnificent. We can't wait to return!

Room Tip: We enjoyed a room on the 2nd floor with a balcony - highly recommended choice
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, August 20, 2012
Thank you for your review. We are very pleased you enjoyed your stay and many of our amenities. Thank you for being understanding about the elevator and respecting the history. We look forward to seeing you on your next stay.
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Alexandria, Virginia
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 17, 2012

Beautiful property with access to local shops. Dark history and I have photos that prove this place has some serious paranormal activity! We slept well, though. Our rooms were just charming and if yo love historical places, you must visit. Yoga by the pool was offered, so I took advantage of that. Walking distance to really neat locations. The garden is gorgeous and has great photo ops, just as the downtown area. This part of AR is just pretty in general. We brought our 1 year old and in laws and had no problems with accommodations. Overall, it's a great hotel to stay, take the ghost tour for sure, whether you believe or not! Oh- there is a spa and bar with seating overlooking the lushness of the area. Red cardinals are a pleasant sight whilst drinking on the bar patio AND there is a giant statue of Jesus in the distance. :)

Room Tip: There are options to stay in the most haunted rooms. We chose to stay with views of the garden.
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, August 20, 2012
Thank you for your review. We are very pleased that you enjoyed your stay and so many of the amenities we have to offer. We look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 of 5 bubbles Reviewed August 13, 2012

Got a 'deal' on a king room. Had been to the Sunday brunch in the hotel's dining room before, so thought it would be fun to stay in this 'haunted' hotel. Upon check-in, learned that the only room left was in the top (4th) floor. Um, my partner is disabled! We handled it, but is it even legal to remain open if not ADA accessible? Room was clean, but tiny. Breakfast had good service, but food not as good as the brunch. On the way to the pool on a 100 degree day, discovered there was a wedding happening, thus blocking the entrance to the pool. We were already changed into suits and had just descended the four flights of stairs. The front desk said to wait a few minutes; the wedding was moving to another part if the hotel. So we waited a bit, then awkwardly navigated the stragglers to the pool gate only to find it was locked! Had my disabled partner wait there while I went to front desk. Concierge came with a huge wad of keys and asked if we were 'good with keys'. Uh, no. Finally got on and it was pleasant. Best part of stay was the free shuttle service to the shops and back. We would have not been able to walk the huge hill, and parking on the strips of shops is tricky, so this service was great and fast. Bottom line, the place is just run down, and the staff isn't far behind. Won't stay there again; not even worth the bargain price.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QueenBeeJosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, August 20, 2012
Thank you for your review. We apologize for the inconvenience of the elevator for it is being completely replaced for your convenience and safety in the near future. The pool is a great amenity and we are glad you were able to enjoy it and thank you for waiting until the wedding was complete. We are pleased that you enjoyed the shuttle service also. We hope that you will give us a chance to improve your opinion on your next visit.
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La Manga Club
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 12, 2012

We are British living in Spain and on a recent visit to our son and his family in Dallas we all went on a road trip to Arkansas and Missouri.
Eureka Springs is a most attractive and fascinating town with its distinctive architecture and a very interesting history; the latter is reflected in and closely linked to the Crescent Hotel & Spa with its strong traditional aura. It may not be the most luxurious 4 star hotel and is not cheap, but this is more than compensated by the fact that it reflects genuinely the local history of this spa town, including the daily tours of the hotel and its mysteries,
The rooms are spacious and comfortable with adequate hanging and drawer space and good ensuite facilities, including wifi. The buffet breakfast was very good. We did not eat any other meals in the hotel, as there are a number of very good restaurants in the town.
The top floor bar has an outside balcony with stunning telescope-enhanced views over the valley and the opposite hill range and monument. A visit to the latter should be included in the itinerary.
We can recommend this town as well worth a visit and this hotel as an integral part of the appreciation of the local history.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Breega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macdevelopment, Manager at 1886 Crescent Hotel & Spa, responded to this review, August 19, 2012
Thank you for your review. We are very pleased you enjoyed your stay and our town. We look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 1886 Crescent Hotel & Spa

Property: 1886 Crescent Hotel & Spa
Address: 75 Prospect Ave., Eureka Springs, AR 72632
Location: United States > Arkansas > Eureka Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Eureka Springs
#5 Business Hotel in Eureka Springs
#9 Romantic Hotel in Eureka Springs
#9 Family Hotel in Eureka Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — 1886 Crescent Hotel & Spa 3*
Number of rooms: 81
Official Description (provided by the hotel):
Today for Eureka Springs lodging, the full-service Crescent Hotel features 81 rooms including luxury suites and cottages, hot tub and swimming pool, the New Moon Spa & Salon, the 1886 Steakhouse, Sky Bar Gourmet Pizza with al fresco dining, concierge and bellman service, a resort activities coordinator, all surrounded by 15 acres of manicured show gardens and pristine woods with hiking and walking trails. The hotel also offers Daily Activity Programming including a Kids Kamp, Spa Fitness, History Tour, and Back Porch Social. The Crescent Hotel is also home to over 400 wedding events per year ... more   less 
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Also Known As:
1886 Crescent Hotel And Spa
1886 Crescent Hotel Eureka Springs
Crescent Hotel Eureka Springs Arkansas
1886 Crescent Eureka Springs
Crescent Hotel Spa Eureka Springs
Crescent Eureka Springs

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