The Grand Hotel is one of our favorite places to stay in Eureka Springs. We stay here every 3-5 years as a nice weekend get away. We were excited to try the restaurant, and we were very disappointed. The service was horrible. The staff kept going out the door we were next to and smoking about every 15-20 minutes. How do we know, 1.5 hours to get our food. We almost missed a show because of the slow service. The food was fine, but the staff needs some serious training on service. If they would have stopped and checked on us on the way out to smoke, it might have been a little better.
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