The motel my husband and I wished to stay at was full, so on that motel's recommendation we stayed here. Big mistake! The rooms were clean. (Thanks to the owners wife, who was very, very sweet and nice.) However the entire place was very dated. The sheets were old and stained in spots, the shower door was broken, and the carpet felt grungy and matted, even though it had been vacuumed. The noise from the plumbing was the main problem. Anytime someone in any of the surrrounding rooms turned on the sink or shower or flushed the toilet it sounded like it was in the room with you! This was especially annoying at 2:30 in the morning when everyone coming in from the bars decided to take a shower. We booked for two nights, fully expecting to stay despite the noise, but a family problem came up and we were forced to leave town early.(We didn't even get to go on the ghost tour- the reason for our trip in the first place!) We talked to the owner to see if we could get a portion of our money back and were told that since it was past check out time and he had no one there to clean the room he didn't think there was anything he could do. He said he had our information and would try to do something. We said we understood and that even a partial reimbursment would be great. On our way out we noticed that the owners wife was still cleaning rooms, so he obviously had lied about having someone there to clean. Later that evening we were curious so we called to see if they had any open rooms and we were told they were full, so they apparently had no problem booking the room. We were not reimbursed. My problem with this comes after talking to other people who had similar situations. All of them said that they had always received some money back. I feel the owner took advantage of our situation, feeling that since he probably wouldn't ever see us again, why not? There are lots of nicer places in Eureka Springs, my advice is to drive past Thurman's Lodge.
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