When I made my reservation at the Briarwood Lodge for October 17-20, 2013, on the phone, I was not verbally told the cancellation policy and did not read it when I received the reservation by email. Two days before my reservation, I called the Briarwood Lodge to tell them I was ill and could not make it. The innkeeper told me my reservation was nonrefundable because I had a discounted rate, and she would try to book my room. The next day she called and said she didn't think she would be able to book the room and would refund me half of my money. After reading the cancellation policy, my interpretation was if the reservation is less than 30 days from arrival, you forfeit your deposit, and there was nothing in writing that my reservation was discounted. I ended up paying $253.05 instead of the $130.00 deposit. This was my first experience with a bed and breakfast, and I will probably never stay at one in the future. If you do make a reservation at this bed and breakfast, be sure you understand their cancellation policy because illness cannot be predicted.
- Official Description (provided by the hotel):
- Briarwood Lodge is the social center of our properties. This lovely old building contains suites as well as our breakfast room, gathering room with big screen TV and private event options. The suites are our most dramatic offerings on the property. Stained glass and breathtaking decor abound at Briarwood lodge. Choose from the elegant two story Paris Suite, to the the trendy vibe of Overlook Suite which has a loft living room that was once a bell tower. Please feel free to contact us to fully appreciate the the many facets of Briarwood Lodge. Most of the suites at Briarwood Lodge can sleep more than two guests. We host groups and have event catering available to our guests at Briarwood Lodge. ... more less