I was so excited to go to this spa. I am 8 months pregnant and knew after walking through the town for a couple days, a foot and ankle massage would be just what I needed. The weekend before I would be in Eureka Springs I made a reservation request on their website for the next Friday. It said I would receive a confirmation within 1 business day. Since I made the reservation on a Friday I waited until the next Tuesday and still had received no response. I sent an email requesting confirmation on Tuesday and again received no response. I would have called but I felt if they couldn't even respond to an email how good could their customer service possibly be. I never went so I cant say how their spa is, but I can say they don't put too much time in booking the place.