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4 - 9 of 57 reviews
Reviewed February 21, 2017

This is the same review i have submitted to Booking.com following our fantastic ski trip with an awful hotel!!!!

When we booked this hotel through Booking.com we specifically asked for 3 x Twin rooms.
There were 6 Men on this trip.
When we got to the hotel we were given 3 x double rooms. Initially the lady at the hotel told us she could not do anything and we would have to share. After i found my booking confirmation and proved we had asked for 3 x twin rooms she found 2 x twin rooms and one of our original doubles. They then put another single room in one of the twins. Cramped was not the word!!!
The owner said she would sort the issue for the following day. At this point she was very friendly.
We then approached the manager the following day, who spoke no English, but funnily enough seems to understand every word we spoke, and was lucky to be able to translate through a very friendly Frenchman, who argued like a trooper for us. Many thanks for trying my friend!!!
Nothing was sorted this day.
The following day on the phone the owner, who was again not at the hotel, denied saying she would sort it and said they had fulfilled their obligation. However, a lady at the hotel, again i can only assume the cleaner, managed to find us a room with 5 beds in and moved the non-sleepers into this room.
We were unbelievably amazed the following day when the owner had a pop at one of our group stating we were now costing her money as we were taking up a room we had not pad for!!!!!!!!!!!
We are a group ranging from the ages of 34 up to 45 so are not kids out for a laugh. We are all ex forces and used to poor conditions but frankly am appalled at the level of service and hospitality from what is supposed to be a pleasant trip.
we didn't eat at the hotel and will never do as the food that was sitting there when we arrived, was still sitting there 6 hours later. i wish i had taken photos.
There was no hot water for over 24 hours which after a day on the slope was a bit of a shock to the system.

Date of stay: February 2017
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank dean724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2017 via mobile

This hotel costs too much in relation to its worth. The stuff members don't speak English at all, a fact that caused us to struggle in communication. Moreover, the shower is very very small, it doesn't have enough room for a person in normal size. In breakfast, there is a very small amount of stuff. When we asked them for picnic (sandwiches insted of the normal breakfast because we left the hotel very early), they gave us without any problem and 3 days after that they told us it costs money! We are not satisfied at all and wouldn't recommend to visit there.

Date of stay: February 2017
Trip type: Traveled with friends
Thank Itay46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
Google Translation

Date of stay: June 2019
Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2019 via mobile
Google Translation

Date of stay: March 2019
Trip type: Traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2019 via mobile
Google Translation

Date of stay: February 2019
Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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