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“The worst 4* Hotel ever- Try to avoid it!!”
Review of Hotel Arka

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Hotel Arka
Ranked #14 of 30 Hotels in Pas de la Casa
North West England
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“The worst 4* Hotel ever- Try to avoid it!!”
Reviewed February 24, 2010

How could I start?
The most inefficient hotel manager I have ever met. Apparently they never received my e-mails because the e-mail address on their web page does not work. Lie!!

I traveled with my husband and two children but they put us on two different floors on the first night. Why? because we were late arriving, although i had booked two months before with my requirements and i had told them that we would be late on the date of arrival. We were moved to two different rooms the day after and i did not pay for the first night of accommodation as I refused to do so.

This is more like a Spanish 2 * hotel. Don't expect the standards of a 4*.

We did not have dinner at the hotel but breakfast was disgusting, except for the coffee, the croissants, the fresh fruit and the toast. They were the only things that we could eat.

If you are going to Pas de la Casa, I would recommend the hotel Font D'argent. It is a proper 4*, with great food, closer to the slopes and professional staff. Our friend was staying there because we could not book him in Reial Pirineus (he was so lucky in the end!!). We ended up spending more time in his hotel than in ours.

Please avoid this hotel, especially if you are traveling with children. They seem to think that it is ok to split families and put them on different floors.

It was horrible!!

  • Stayed February 2010, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
5 Thank vejeriega2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
wales
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 18, 2010

My friend and I have just returned from a skiing holiday in Pas de la casa Andorra, where we had the misfortune to stay at the Reial Pirineus Hotel, classed as a 4 star establishment.
IT'S NOT!!! I would say it's a 2 star at best. Food abysmal, staff unfriendly and unhelpful, apart from one girl, Yasmina, who was the only one to help us at any stage of our stay.
Rooms very basic and ours in particular, 108, had the added treat of having a generator in the wall next the bed!!! Really great to get to sleep with!
If it hadn't been for the skiing and our fanatastic ski instructor, the holdiay would have been a complete wipe-out!

  • Stayed January 2010, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eppyblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Swansea
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 20, 2008

although i never tend to pay much attention to hotel reviews ( hadn't read the most recent one before i went) i was slightly worried that i had choosen the wrong hotel to spend a week at. however, do not pay attention to any of the reviews during or pre 2006 as i think the hotel has either had a substantiial face lift or the people had nothing better to do than complain or hadn't been to a ski resort before and didn't know what to expect froma ski hotel. Obviuosly the boot room is going to whiff slightly, when you have been out on the slopes skiing all day there is a likelyhood that your feet may be a little hot and smelly, but as it's in the basement it really doesn't matter. However, i confess i didn't try the hot tub, was out skiing too long to have time.

the room were small, but perfectly formed with lovely views from the balcony, and had everything you would need for the trip. as someone else mentioned you are here to ski not sit in a room. the bathrooms and linen were clean at all times and changed daily.

The food, which has been described as terrible i cannot fault. Normally the last thing i do on holiday is go half board as i like to eat at the local restaurants, but we thought we'd book and then go out if it was bad, as the price was good. However, we actually only ate out one night, and that was the worst meal we had,
The hotel food was always hot, and there was plenty of choice. If you didn't want the buffet there was always the chef's choice, which wa always tempting, sea bass, salmon, steak, lamb, but to name a few. The breakfast was excellent, with plenty of choice hot and cold. i don't see how anyone can complain about toast and jam if nothing else was acceptable to them.

The location is literally about 3 mins walk from the slopes if you cut in by olimpiades bar, which by the way has a fantastic happy hour from 5-7. (4 euros for 2 pints.) anyone on a skiing holiday should be abe to manage that, and not to complain about it.

All in all i cannot fault this hotel, and we have actually booked for 2009 we were that impressed. although, i am going to email them to give me a room with a balcony..........................................

  • Liked — the view every morning from the room
  • Disliked — noisy children
  • Stayed March 2008, traveled as a couple
    • Value
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    • Check in / front desk
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    • Cleanliness
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Helpful?
4 Thank kirsty11e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hampshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 28, 2008

i stayed in the hotel for a week in march. Originly had booked the magi pas but was told it was over booked and they had moved us. apart from being at the top of a very steep hill and draggin our cases up it was in a very good position. just a short walk and you could take a short cut to the slopes so ideal really.the rooms were very clean and maids came in and cleaned and tidied the room every day. had a small balcony with a great view.food was great a few things we were a bit confused as to what it was but overall impressed with the food.i used the jacuzzi which was very clean and great to relax. the only downfall was i had my ipod stolen from my room and one of the other guys had money go missing. there was a safety deposit box so my advise would be to actually use it or take any valuables with you. there were a few russians(i think) but they were just loud but not really a problem.overall a fab value for money which i would def recommend and was glad i wasn t at the magic pasas it was close to some rowdy pubs.

Stayed March 2008
Helpful?
Thank gen_webster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South UK
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 10, 2008

Having just returned i have a slightly different view, the hotel was clean and breakfast was(by buffet standards) not to bad and lots of it. Didnt eat dinner there so not to sure but other guests said it was more than ok.
The room was small and basic but comfortable, i tend not to spend that much time in my room as i am on holiday!!! Sauna and jacuzzi both good, it seemed a bit silly to have to book them as they were not often being used, would have been better to have them all on same level and near each other. 5 euros 0r 7.50per couple a small price to pay to ease aches and pains.
Finally location, yes it is uphill from the slopes but not very far from , if you cut through bars and restaurants 3-4 min walk max. After all you are on a physical exercise holiday so another few minutes shouldnt kill you.
I have previously stayed in pas and some of the hotels have been nicer but worth the extra money?? probably not. look at it as a decent 3* and you wont be to dissapointed.

  • Stayed February 2008
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
    • Service
Helpful?
1 Thank Boarder69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 20, 2006

its just not a four star hotel even by andorra standards. There are four or five better hotels that are four stars and just as cheap. Try the magic hotel.
This hotel is at the top of the resort and a trek to the middle although there is a short cut to the slopes. Reception is ok, but although many rooms face the slope and have a good view ours was rubbish and the room was small and pokie. Bath rooms was smart and tidy and the linen was done every day.
The jaccuzzi was terrible and you have to pay extra. it was smelly and all the floors were awash with water, it was noisy and hair floating all over it. I didn't get in and got my money back. Also have to pay for lockers and and safe. Use the lockers on the slope.
Food was hit and miss. some days it was excellent and others it was ok and cold. Staff are nice though.
As i say I would stay else where and you will make your money back by using their free facilities. Good resort tough and caters for all needs. Maybe get your lessons i soldeu though as they are english and have better runs. Just a short bus trip if you can't shi over though.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maxsaf27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 7, 2006

After a long trek in the middle of the night we arrived at the hotel tired and weary which was not helped by an unfriendly greeting at reception. After what seemed an age and a lot of confusion we eventually got checked in to the hotel. Our room was suprisingly small for a 4* but the bathroom was clean and a good size. As previously experienced by others our bed clothes were stained and we also had a kettle with no cups. The breakfast was good but the buffet/ dinner was uninspiring and cold which was disappointing as were staying half board. There was no lobby or anywhere to relax and it cost an extra €5.00 to use the sauna. Overall, I found the reception staff unfriendly and unhelpful. I would definitly not return there and would advise others to avoid it also.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Arka

Property: Hotel Arka
Address: Calle de la Solana 64-66, Pas de la Casa AD200, Andorra (Formerly Hotel Reial Pirineus)
Location: Andorra > Encamp Parish > Pas de la Casa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#6 Luxury Hotel in Pas de la Casa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Arka 4*
Number of rooms: 39
Official Description (provided by the hotel):
The Reial Pirineus Hotel counts with an excellent and privileged location, to 500 metres of the commercial centre of Pas de la Casa and situated to the same time in some only natural surroundings. This hotel of 4 kites counts with 39 acollidores rooms. All the rooms are entirely instrumented with telephone, minibar, TV satellite, heating, strong box and complete bath with dryer of pel. Between the installations will be able to find a restaurant, a room of TV and a meeting room. The location of the hotel is ideal because you can practise sports of snow (to as only 200 metres of the tracks of ski of Grandvalira), hiking for his peaks and his lakes, active tourism, routes gastronomiques, etc. ... more   less 
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Also Known As:
Ahotels Reial Pirineus Hotel Pas De La Casa

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