I have never experienced such warm and friendly service and personal attention at any other resort. Lucio, the owner, welcomes you like family; he is one of the most fascinating people you'll ever met. He and his staff went out of their way to help us with our plans to ensure that we made the most of our stay in Lago Atitlan. Not only did we find a gem of a resort but we also made a friend. We will never forget this place. The views and architecture are stunning, the resort itself is very well maintained, and the staff will make you feel like royalty.