I was in town for my grandfather's funeral with my husband and 3 kids. I booked a 2 bed suite so that we would have enough room if family wanted to stop by for a visit. Upon first glance of the room, other than being stale and musty seemed to be ok. Then we quickly realized that not one of the 3 doors worked properly. You couldn't open the bathroom without brute force, the door separating the living and bed area had shifted and would not fully close, nor would the main front door shut completely without! I stayed a total of 4 nights and my bill was $610.96....Yikes!!! We didn't even complain about the doors and the smells because I was mourning a tragic loss and it really would have just been a hassle. We check out, and head out to day our goodbyes..... when I get a phone call about an hour later. It was the country inn, they were accusing me of stealing 1 pillow and 1 blanket, that I had left the room disheveled, and that they would be charging my credit card $200 for damages. I was so upset and embarrassed to even be in this situation. I left my family and went back to straighten this all out. The lady behind the desk was one of the cleaning ladies,but also apparently the owner, and after night 2 of my stay, came in to change sheets, vacuum, etc... I even have staff members confirming my small piling of towels and trash by the front room door everyday for maid service as a courtesy to them. I asked to be let back in my room to take pics and offerred for her to check my neatly packed trunk for her missing scratchy blanket and stained pillow. I ALWAYS bring our own favorite pillows and blankets because I never use comforters at hotels! In the end I stood my ground, called the police and would not leave. I was eventually refunded and she can now move on to her next victim to charge and harass! I will never forget this experience and hope to at least warn others that this can happen to you : (
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- Also Known As:
- Country Inn El Dorado
- El Dorado Country Inn