I was extremely disappointed!! Extremely dissatisfied!! ...and pushed to the point of outrage!!! As a local church here in the city. We have done business with this hotel locally since they opened. We have had minor issues in the past on several occations. . In the midst of our grief I had to REPEATEDLY attend to matters at this hotel due to the fact that my guest were HARRASSED, CHEATED, CHARGED FOR ROOMS THAT WERE NOT BOOKED FOR THEM AS WELL AS CHARGED FOR ITEMS THAT THEY NEVER RECIEVED SUCH AS A ROLL-A-WAY BED. I personally booked 15-20 rooms for my guest and at least 10 of them encountered problems including mistreatment during their stay, issues at check-in, issues at check-out, and the list goes on. Trying to resolve the issues with the clerk was unsuccessful as she was rude to both me and my guest, to say the least. So I confronted the owner with the issues and the owner was COMPLETELY INCOOPERATIVE. She refused to make the changes though I had printed proof from her staff that I received after making reservations for my guest. She continued to argue with me. This issue was only resolved with the promise to see a lawyer and resolve this issue legally. Our account was desolved and we will no longer do business with Country Inn and Suites, El Dorado nor the Patel family as they own several businesses in the city under different names including Holiday Inn Express, El Dorado Inn, Pine Tree, and White Hall. We are researching and will share our experience with our network of family, pastors, friends and business partners.
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- Also Known As:
- Country Inn El Dorado
- El Dorado Country Inn