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“The most disgusting experience in my life”

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Americas Best Value Inn & Suites Conway
Ranked #18 of 19 Hotels in Conway
Reviewed June 19, 2008

I asked for a non smoking room and was given a room that was smoking. The front desk lady said the previous person must have smoked by mistake. There was ashtrays in my room. The smoke detector was rippedd out of the wall. The air conditioning unit would not adjust. There was cigarette ash on the floor next to the bed and cigarette buds on the floor next to the trash can. The refrigerator froze anything you put in it. There was no internet connection and for 4 nights straight I was told each day there was someone coming to fix it. The microwave only heated the food to a medium temperature. The smell in the room each day I came in was really stale. Never, never stay at this hotel. By the way the ash stayed on the floor the entire time I was there. The cleaning person never vacuumed.

  • Stayed: June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank ShamuJonesboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 - 32 of 32 reviews

Reviewed July 26, 2006

Our first indication, as to the nightmare ahead, should have been the outside of the property, itself. Rusted out metal and the need for a good coat of paint were our greeters. Once inside, the woman running the front desk told us that our reserved adjoining rooms had been given away! With two asthmatic children, we require non-smoking rooms...instead we were offered one smoking and one non-smoking unit for our family of five, located a good distance away from each other, on the same floor of the complex. Not wishing to separate our family like that, we asked for a roll-away bed to be placed in the non-smoking room. I had to ask for an extra pillow, and personally moved the roll-away to our room, since the desk clerk said she couldn't do it by herself. Upon entering the room, the lack of sufficient air conditioning hit us like a ton of bricks. Much to our dismay, during one of the summer's worst heat waves, it never completely cooled the room, with little difference between "low" and "high" on the settings. Needless to say, if there had been other rooms in Conway, Arkansas that night, we would have gratefully moved...please avoid putting your family through a similar circumstance.

  • Stayed: July 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank Bbibens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn & Suites Conway

Address: 815 E Oak St, Conway, AR 72032-4724
Location: United States > Arkansas > Conway
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #18 of 19 Hotels in Conway
Price Range: $52 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn & Suites Conway 2*
Number of rooms: 72
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