Rashonda's customer service was outstanding! The clerk working the night my group checked in could learn alot from her; she lacked communication skills and customer service skills, among a few other pertinent keys to success. The king suite was okay, but the shortest king bed I've ever laid in. I'm pretty sure at 5'7, my feet shouldn't have nearly touched the edge of the bed. We visited for track regionals, so the hotel was booked and the staff was working hard. I guess that would explain the rubber bands on floor; did they vacuum? There was a fire alarm malfunction, that occurred for several hours between midnight-6, sporadically. Although management tried to work the complaint, she was unable to comp the nights affected for both rooms-she comped one. I'm not happy with that. On another note, the location was outstanding- restaurants, walmart, shopping district ranging from close to walking proximity. Breakfast was great; the flavored waffle mix a plus.
- Official Description (provided by the hotel):
- Winner of the prestigious TripAdvisor Certificate of Excellence. ... more less
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- Also Known As:
- Comfort Inn And Suites
- Comfort Hotel Conway
- Holiday Inn Conway