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“Good Hotel Overall Customer Service Lacking”

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Country Inn & Suites By Carlson, Conway
Ranked #1 of 19 Hotels in Conway
Certificate of Excellence
Chicago, Illinois, United States
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good Hotel Overall Customer Service Lacking”
Reviewed March 21, 2013

I enjoyed my stay and thought it to be an Excellent Hotel until I arrived home only to find that I had been initially double charged. I called the hotel and the clerk advised me that my card had only been charged for the two night stay. When I told her about a pending transaction for one of the nights that had not posted she couldn't help me. So my available funds are lesser until this pending charge falls off. Most hotels cancel the pending charges. Hotel need to improve training and customer service skills and a apology would have gone a long way.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoyalThanMost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatelDanny, General Manager at Country Inn & Suites By Carlson, Conway, responded to this review, April 11, 2013
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concern with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Warm Regards,
Danny Patel, CHO
General Manager
Country inn & Suite of Conway
501-932-0500
countryinnconway@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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445 reviews from our community

Traveler rating
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    22
    15
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Houston
Level Contributor
8 reviews
5 hotel reviews
Reviewed March 13, 2013

Hotel is relatively new and very clean. Rooms were nice but the air conditioner/heater was pretty loud but that kept you from hearing noises in the hall. Continental breakfast was average and dining area was relatively small. All the staff were extremely friendly and willing to help in any way. Vicky at the front desk was especially helpful. The owner, Danny, was onsite helping in the kitchen and behind the front desk. Location is great because there are several restaurants and shopping within walking distance.

I would definitely stay here again. The value you get for the price of the room is outstanding.

Room Tip: 4th floor is on the top level so you don't hear people stomping above you.
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank salex6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyamber019, General Manager at Country Inn & Suites By Carlson, Conway, responded to this review, April 11, 2013
Thank you for taking the time to give us very important feedback and we are thrilled to see that you enjoyed your time at the hotel.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations ( we have switch that AC with the new AC as it has bad fan problem all thanks to you as you have brought to our attention so we can prevent more noice complain from our future guest like you )

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Danny Patel, CHO
General Manager
Country inn & Suite of Conway
501-932-0500
countryinnconway@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bella Vista, Arkansas
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 12, 2013 via mobile

There are so many good, local restaurants around (Mike's Place, Oak Street Bistro, Stobies, to name just a few). Why pay extra for lodging where there is a restaurant in the hotel not near as good as local offerings? New, well-appointed, spacious suites. Breakfast in the mornings, if desired. Convenient to shopping center (Target, Kohl's, Belk, etc.) and chain restaurants. This is the only place we stay on our frequent trips to Conway.

Stayed March 2013
Helpful?
Thank BellaGirl2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyamber019, General Manager at Country Inn & Suites By Carlson, Conway, responded to this review, April 11, 2013
Thank you for taking the time to give us very important feedback and we are thrilled to see that you enjoyed your time at the hotel.
On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Danny Patel, CHO
General Manager
Country inn & Suite of Conway
501-932-0500
countryinnconway@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batesville, Arkansas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 8, 2013

I have stayed in several hotels all from days inn to embassy suites and this was by far my favorite one. They are not a huge building but very nice and clean inside with a nice pool and gym. The biggest thing for me was how nice the people that work there are, the very best hotel staff I have ever met! Will for sure stay here if I am back in Conway and needing a hotel.

Room Tip: All of the rooms I saw where great
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyamber019, General Manager at Country Inn & Suites By Carlson, Conway, responded to this review, April 11, 2013
Thank you for taking the time to give us very important feedback and we are thrilled to see that you enjoyed your time at the hotel.
On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Danny Patel, CHO
General Manager
Country inn & Suite of Conway
501-932-0500
countryinnconway@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 5, 2013

My wife and I travel to Conway 4 or 5 times a year to visit my mother. Ever since this hotel opened, we always stay here. Danny and his hotel staff are first class in our book. Vicky, Ami, and Susie are so accommodating...anything we need they get it for us. The amenities are just great as well...our favorite is the breakfast spread. Best of all...you get it for a reasonable price!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyamber019, General Manager at Country Inn & Suites By Carlson, Conway, responded to this review, April 11, 2013
Thank you for taking the time to give us very important feedback and we are thrilled to see that you enjoyed your time at the hotel. I am so glad that you remember all of our names during your every stay.
On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Danny Patel, CHO
General Manager
Country inn & Suite of Conway
501-932-0500
countryinnconway@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manitowoc, Wisconsin
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 5, 2013

Traveling home from AL and wanted to stay in Little Rock area. Used coupon book and found coupon for "brand new Country Inn" in Conway. What a beautiful hotel. Vicky P. the staff person that greeted us could not have been more helpful. Asked if we were going out to eat, gave coupons for TgI Fridays! Called us when we got in the room to make sure we were happy! Great room, slept like a rock. Would recommend to anyone.

Room Tip: I will bet they are all great
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyamber019, General Manager at Country Inn & Suites By Carlson, Conway, responded to this review, April 11, 2013
Thank you for taking the time to give us very important feedback and we are thrilled to see that you enjoyed your time at the hotel.
On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Danny Patel, CHO
General Manager
Country inn & Suite of Conway
501-932-0500
countryinnconway@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conway
1 review
Reviewed February 19, 2013

We had a workshop there, about 24 people stayed in the hotel. The hotel provided us with a very good service and set up the conference room to meet our needs. The manager and the staff are very nice and considerate. They helped to arrange the rooms for the participants well before they arrived so that when a bunch of people arrived, there was no rush or chaos in the lobby. They checked in very easily and quickly. Breakfast are very good with a wide variety of choice.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xhluecnu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happyamber019, General Manager at Country Inn & Suites By Carlson, Conway, responded to this review, February 25, 2013
Thank you for taking the time to give us very important feedback and We are thrilled to see that you enjoyed your time at the hotel every time you are in Conway and we are working very hard to keep that promise for all our guest.
On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Warm Regards,
Danny Patel, CHO
General Manager
Country inn & Suite of Conway
501-932-0500
countryinnconway@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Conway

Property: Country Inn & Suites By Carlson, Conway
Address: 750 Amity Rd, Conway, AR 72032-5991
Phone Number:
Location: United States > Arkansas > Conway
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Conway
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Conway 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Conway, AR, where guests are treated to quality services like free high-speed Internet access and an indoor pool while staying in a convenient location near the University of Central Arkansas. Located just 40 minutes from Little Rock in scenic Conway, AR, the hotel is convenient to numerous attractions like the Faulkner Museum and the Links at Cadron Valley Golf & Country Club. In addition to stylish, modern rooms and suites, guests enjoy a business center, on-site laundry facilities, complimentary parking, a fitness center and the complimentary, hot Be Our Guest Breakfast buffet during their stay ... more   less 
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