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“Horrible customer service”

Bull Shoals Lake Boat Dock
Ranked #3 of 11 things to do in Bull Shoals
Attraction details
A TripAdvisor Member
Madison, Wisconsin
13
Reviewed June 6, 2006

Renting a ski boat from Bull Shoals Lake Boat Dock turned out to be a disaster. We called over two weeks in advance to reserve a ski boat and our credit card was billed for the reservation fee. However, when we arrived in Bull Shoals, AR (from Madison, WI) and gave our name, they didn't know we existed. They didn't reserve a boat for us or have our names down anywhere and all the boats were taken for the day. They didn't believe that we reserved a boat through them, so I called my credit card company to verify the company name and the amount charged. After that was verified over the phone, they still didn't believe me and wanted a fax of my credit card statement before they'd return the $75 reservation fee. We ended up changing our plans around and rented a boat from them the next day. When the fax came in the next day, they realized their mistake, but gave no hint of an apology. With the fax, they had the date of the transaction (for the $75 fee) and finally found (they looked for quite a while the first day we showed up) the only evidence they had that we existed which was proof that our credit card was billed the $75. Still no apology for the mix up. The whole situation was just very poorly handled and there is obviously something weak about their system of reserving. The only plus to this company is that their equipment was awesome. The boat was great and it was a lot of fun, but the way our reservation was handled was simply inappropriate.

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